2016 AILU Breakdown Response Satisfaction Survey

2016 AILU Breakdown Response Satisfaction Survey for Flatbed Laser Cutting Machines

DEADLINE: 23 SEPTEMBER 2016

This survey is carried out free of charge by the AILU job shop group. It will take you only a minute or two to complete. You have the Association’s guarantee of confidentiality and anonymity.
By completing the survey you will help us to help you and all the UK laser job shop community by identifying the best suppliers and shaming the poor suppliers into improving their service and their charges for replacement parts.

IMPORTANT: The questions below are to be answered with a single service provider in mind. So, if you use more than one service provider for breakdowns of your flatbed cutting machine(s) you should complete the survey for the first provider (the name of the provider is asked for at the end of the survey) and then repeat it for the next provider.

This survey is intended to assess BREAKDOWN RESPONSE service, not routine or scheduled maintenance.

Question Title

* 1. How do you rate the SPEED of call out response of your service provider

Fast

Fair

Slow

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* 2. How do you rate the RELIABILITY of call out response of your service provider:

High

Fair

Low

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* 3. How do you rate the EXPERTISE of call out response of your service provider:

High

Fair

Low

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* 4. How do you rate the AVAILABILITY of replacement parts from your service provider:

High

Fair

Low

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* 5. How do you rate the COST of replacement parts from your service provider:

Excellent value

Modest overcharge

Exorbitant

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* 6. How do you rate the COST /HOUR charged by your service provider:

Excellent value

Modest over-charge

Exorbitant

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* 7. How do you rate the ACCESS TO SPECIALIST OVER-THE-PHONE HELP you receive from your service provider

High

Fair

Low

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* 8. How do you rate your OVERALL SATISFACTION with your service provider:

Totally satisfied

Good

Fair

Poor

Very poor

Question Title

* 9. Please give the name of the machine service organisation or individual to which the above answers relate:

IF YOU USE MORE THAN ONE SERVICE PROVIDER FOR REPAIRS OF YOUR FLATBED LASER CUTTING MACHINES, THEN AFTER COMPLETING THE SURVEY PLEASE USE THE LINK IN THE SURVEY EMAIL TO COMPLETE A NEW SURVEY FORM FOR THE NEXT SERVICE PROVIDER.

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* 10. Your details

Your name:

Email:

Organisation:

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* 11. Your organisation:

Department (if applicable):

Web address

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* 12. Any comments to add? (all will be treated anonymously)

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* 13. Your month of birth (This is required to help prevent fraudulent completion of the form)

Thank you for completing this survey. When the results are analysed we will send you (as a participant) a free copy of the report.

IF YOU USE MORE THAN ONE SERVICE PROVIDER FOR YOUR FLATBED LASER CUTTING MACHINES PLEASE CLICK ‘DONE’ BELOW; THEN RETURN TO THE EMAIL FROM WHICH YOU TOOK THE LINK TO THIS SURVEY AND PLEASE REPEAT THE SURVEY FOR THE NEXT SERVICE PROVIDER.