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Helpline Feedback Form
1.
How did you find the details for the Helpline?
2.
How helpful have you found the Helpline service? How has it helped you (if at all)?
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful
Any comments?
3.
What (if anything) did you particularly like/appreciate about the Helpline Service?
4.
What (if anything) did you dislike/find difficult about your Helpline Service?
5.
Did you feel the opening hours suited you? If not, what would you change?
Yes
No
If no, why?
6.
Do you have any suggestions which might help us to improve the service?
7.
Overall, how satisfied were you with the Helpline Service?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied