Tenant Satisfaction Measures Question Title * 1. Overall, how satisfied or dissatisfied are you with Hellens Residential Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 2. How Satisfied are you with the repair works carried out by Hellens Residential Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 3. How satisfied are you with the time taken to complete your most recent repair works Very satisfied Somewhat satisfied Neither satisficed or dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 4. How satisfied are you that the home is well maintained Very satisfied Some what satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 5. Are you satisfied that your home is safe Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 6. Are you satisfied that Hellens Residential are addressing or have addressed any mould / condensation issues within your home Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 7. Are you satisfied that, as your landlord, Hellens Residential listen to your views and act upon them Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 8. Are you satisfied that Hellens Residential keep you informed and up to date with relevant information Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 9. Are you satisfied that Hellens Residential treats you fairly and with respect Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 10. Are you satisfied with how Hellens Residential approach complaints Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 11. Are you satisfied that Hellens Residential keep communal arears clean and well-maintained Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 12. Are you satisfied that Hellens Residential have a positive contribution to the neighbourhood Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 13. Are you satisfied with Hellens Residential's approach to anti-social behaviour Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 14. Are you satisfied with the support provided by Hellens Residential in relation to your rent Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 15. Are you satisfied you are getting value for money in renting from Hellens Residential Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Question Title * 16. Property Address (Not Optional) Done