Tenant Satisfaction Measures Survey

1.Overall, how satisfied or dissatisfied are you with Hellens Residential

2.How Satisfied are you with the repair works carried out by Hellens Residential

3.How satisfied are you with the time taken to complete your most recent repair works

4.How satisfied are you that the home is well maintained

6.Are you satisfied that Hellens Residential are addressing or have addressed any mould / condensation issues within your home

7.Are you satisfied that, as your landlord, Hellens Residential listen to your views and act upon them

8.Are you satisfied that Hellens Residential keep you informed and up to date with relevant information

9.Are you satisfied that Hellens Residential treats you fairly and with respect

10.Are you satisfied with how Hellens Residential approach complaints

11.Are you satisfied that Hellens Residential keep communal arears clean and well-maintained

12.Are you satisfied that Hellens Residential have a positive contribution to the neighbourhood

13.Are you satisfied with Hellens Residential's approach to anti-social behaviour

14.Are you satisfied with the support provided by Hellens Residential in relation to your rent

15.Are you satisfied you are getting value for money in renting from Hellens Residential

16.Property Address (Not Optional)