Stockport - Mastercall Patient Experience for Clinical Services

This survey relates to any telephone advice or treatment provided by Mastercall at either a Treatment Centre in Stockport or in your own home (and not the 111 service or your own GP practice)

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* 1. Overall, how was your experience of our service?

Very Good

Good

Neither good nor poor

Poor

Very Poor

Don't know

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* 2. Please tell us why you gave this answer

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* 3. How satisfied were you

	Very Satisfied	Satisfied	Neither satisfied or unsatisfied	Unsatisfied	Very Unsatisfied
with the advice and treatment you recieved?	with the advice and treatment you recieved? Very Satisfied	with the advice and treatment you recieved? Satisfied	with the advice and treatment you recieved? Neither satisfied or unsatisfied	with the advice and treatment you recieved? Unsatisfied	with the advice and treatment you recieved? Very Unsatisfied
with the professionalism of the clinician?	with the professionalism of the clinician? Very Satisfied	with the professionalism of the clinician? Satisfied	with the professionalism of the clinician? Neither satisfied or unsatisfied	with the professionalism of the clinician? Unsatisfied	with the professionalism of the clinician? Very Unsatisfied
with the dignity and respect you were shown?	with the dignity and respect you were shown? Very Satisfied	with the dignity and respect you were shown? Satisfied	with the dignity and respect you were shown? Neither satisfied or unsatisfied	with the dignity and respect you were shown? Unsatisfied	with the dignity and respect you were shown? Very Unsatisfied
that the service met your individual and communication needs?	that the service met your individual and communication needs? Very Satisfied	that the service met your individual and communication needs? Satisfied	that the service met your individual and communication needs? Neither satisfied or unsatisfied	that the service met your individual and communication needs? Unsatisfied	that the service met your individual and communication needs? Very Unsatisfied
the clinician introduced themselves by name?	the clinician introduced themselves by name? Very Satisfied	the clinician introduced themselves by name? Satisfied	the clinician introduced themselves by name? Neither satisfied or unsatisfied	the clinician introduced themselves by name? Unsatisfied	the clinician introduced themselves by name? Very Unsatisfied

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* 4. Is there anything we could do to improve our service?

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* 5. Which gender do you identify as

Male

Female

Prefer not to say

Other (please specify)

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* 6. Which age group do you fall into?

0-6

7-12

13-18

18-24

25-34

35-44

45-54

55-64

65+

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* 7. Which of the following best describes your ethnic origin?

White British or Caucasian

Other White

Black, Black British or African Caribbean

Asian or Asian British

Another race

Prefer not to say

Other (please specify). If you would like to specify your exact ethnic original please tell us below;

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* 8. How would you describe your sexual orientation? (This information is part of the NHS sexual orientation monitoring standard for all patients over 16 in England. Recording this information will help support policy makers to identify health risks and potential inequalities)

Heterosexual or Straight

Gay or Lesbian

Bisexual

Other sexual orientation not listed

Patient is under 16-no response required

Unsure

Prefer not to say

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* 9. Would you be interested in joining Mastercall's Patient Forum? This is an opportunity for patients to join a group (online or in person once every 3 months) which aims to promote good communication between patients, management and health care professionals. The forum is a space led by patients to ensure that their experiences and feedback is used for positive changes that will enhance the quality of healthcare provided.

Yes

If yes please provide your contact details below

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* 10. This survey is anonymous, however if you would like raise a specific concern or compliment our service please contact our Quality and Safety Team on 0161 476 7001 or email complaints.mastercall@nhs.net. Thank You.