What does good customer service look like to you?

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* 1. Are you a current Havebury tenant?

Yes

No

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* 2. How would you rate the customer service you receive from Havebury?

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* 3. When receiving letters from Havebury, how would you rate the communication?

Extremely useful

Useful

Neither useful or useless

Useless

Extremely useless

Please let us know why you think this.

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* 4. Do you feel Havebury's letters and communications are designed in a way that helps you understand its purpose?

Yes

No

Please let us know why you think this.

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* 5. Can you please give us an example of a time when you have been happy with Havebury's customer service.

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* 6. Can you please give us an example of a time when you have been unhappy with Havebury's customer service.