Lafford Homes Tenant Exit Survey

Dear Tenant

We are sorry to learn that you are leaving your home. We would appreciate you taking a moment to respond to the questions below. We will only use this information to improve our service to our tenants and make their experience the best that it can be.

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* 1. Property Address

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* 2. How would you rate the general appearance of the property, grounds, communal areas (where applicable) and other facilities and the manner in which they have been maintained? Please specify.

Well Above average

Above Average

Average

Below average

Well Below Average

Comments

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* 3. My/our requests for service and repairs have been taken care of in a prompt and satisfactory manner.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Not applicable

Other (please specify)

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* 4. Have you been treated courteously and fairly by the staff of Lafford Homes Ltd? Was someone available when needed? Please specify.

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* 5. Is there anything that we might have done to encourage you to continue as a resident in our property? Please specify.

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* 6. Do you have any other comments or suggestions as to how your time with us could have been more pleasant?

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* 7. Would you recommend Lafford Homes to your friends and family?

Yes

Comments

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* 8. Reason for Leaving - Select all that apply

Moving to a smaller/larger home

Moving to an older/newer home

Purchasing a home

Dissatisfied with Management

Moving out of Area

Change to income

Job transfer/New Job

Rent too expensive

Change in family circumstances

Accommodation too small

Unhappy with accommodation

Need own outside space

Other (please specify)

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* 9. What type of housing are you moving into? (one only)

Private Sector Rented

Council or Housing Association Property

Purchasing own home

Moving to another Lafford Homes property

Other (please specify)

Lafford Homes Tenant Exit Survey

Dear Tenant

Question Title

* 1. Property Address

Question Title

* 2. How would you rate the general appearance of the property, grounds, communal areas (where applicable) and other facilities and the manner in which they have been maintained? Please specify.

Question Title

* 3. My/our requests for service and repairs have been taken care of in a prompt and satisfactory manner.

Question Title

* 4. Have you been treated courteously and fairly by the staff of Lafford Homes Ltd? Was someone available when needed? Please specify.

Question Title

* 5. Is there anything that we might have done to encourage you to continue as a resident in our property? Please specify.

Question Title

* 6. Do you have any other comments or suggestions as to how your time with us could have been more pleasant?

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* 7. Would you recommend Lafford Homes to your friends and family?

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* 8. Reason for Leaving - Select all that apply

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* 9. What type of housing are you moving into? (one only)

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* 10. Please provide a forwarding address.