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Customer Survey
Here at Honda Financial Services we value your feedback to help us to enhance our customer experience.
We would appreciate it if you could complete this short survey about the overall experience of financing your vehicle with your Dealership.
The survey should only take you about five minutes to complete.
1.
Which Dealership did you buy your Car or Motorcycle from?
Mandatory Answer Required
-
Please select from either the Car or Motorcycle drop downs below
(Required.)
Car
Motorcycle
Dealership
Arnold Clark Paisley Honda
Aylesbury Honda
Baden Powell Honda Scunthorpe
Barretts Honda Canterbury
Bassetts Honda Swansea
Bath Honda
Blackpool Honda
Brayley Honda Enfield
Brayley Honda Ewell
Brayley Honda Hemel Hempstead
Brayley Honda Leatherhead
Brayley Honda Orpington
Brayley Honda Romford
Brayley Honda Ruislip
Brayley Honda St Albans
Brindley Honda Cannock
Brindley Honda West Brom
Brindley Honda Wolverhampton
Bristol Honda Cribbs Causeway
Brown Bros Honda Peebles
Cardiff Honda
Cardigan Honda
Cheshire Oaks Honda Chester
Chiswick Honda
Crown Garage Honda Kings Lynn
Crown Garage Honda Soham
Crown Honda Bushey Heath
Crown Honda Hendon
DM Keith Honda Grimsby
Donnelly Honda Belfast
Donnelly Honda Dungannon
Ewens Of Cornhill Honda
Fish Brothers Swindon
G&M Honda Gravesend
Gatwick Honda
Grierson & Graham Honda Dumfries
Hendy Honda Eastleigh
Hendy Honda Exeter
Hendy Honda Portsmouth
Hendy Honda Tonbridge
Henry Bros Honda Glasgow
Heritage Honda Gloucester
Holdcroft Honda Stoke-on-Trent
Holdcroft Honda Warrington
Holden Honda Norwich
Horizon Honda Christchurch
Horizon Honda Dorchester
Horizon Honda Poole
Horizon Honda Salisbury
Horizon Honda Yeovil
Howards Honda Taunton
John Banks Honda Bury St Edmunds
John Banks Honda Cambridge
John Banks Honda Nacton
John Banks Honda Colchester
Johnsons Honda Milton Keynes
Johnsons Honda Oxford
Johnsons Honda Slough
Johnsons Honda Wigan
JT Hughes Honda Shrewsbury
JT Hughes Honda Telford
Kendal Honda
Kingswood Honda
Lancaster Honda
Listers Honda Northampton
Listers Honda Solihull
Listers Honda Stratford-upon-Avon
Marshall Honda Hull
Marshall Honda Narborough
Marshall Honda Peterborough
Marshall Honda Reading
Marshall Honda Blackburn
Marshall Honda York
Marshalls Honda Harrogate
North Wales Honda Llandudno
Norton Way Honda Letchworth
Parks Honda Aberdeen
Parks Honda Ayr
Parks Honda Hamilton
Parks Honda Inverness
Perth Honda
Riverside Honda Wakefield
Shepton Mallett Honda
Southport Honda
Stan Palmer Honda Cockermouth
Stan Palmer Ltd Honda Carlisle
Startin Honda Worcester
Stoneacre Honda Chesterfield
Stoneacre Honda Sheffield
Swansway Honda Bolton
Swansway Honda Stockport
Trident Honda Ottershaw
Vertu Honda Boston
Vertu Honda Bradford
Vertu Honda Derby
Vertu Honda Doncaster
Vertu Honda Durham
Vertu Honda Grantham
Vertu Honda Huddersfield
Vertu Honda Lincoln
Vertu Honda Mansfield
Vertu Honda Morpeth
Vertu Honda Newcastle
Vertu Honda Nottingham
Vertu Honda Plymouth
Vertu Honda Stockton
Vertu Honda Sunderland
Vertu Honda Truro
West End Honda Dundee
Western Honda Edinburgh
Western Honda Halbeith
Western Honda Stirling
Wimbledon Park Honda
Yeomans Honda Bognor Regis
Yeomans Honda Farnham
Yeomans Honda Eastbourne
Yeomans Honda Guildford
Yeomans Honda Worthing
21st Moto Swanley
Abingdon Honda
Ballymena Honda
Belle Vue Motors Southend on Sea
Bike Sport (North East) Ltd Newcastle-Upon-Tyne
Blade Honda Stratford Upon Avon
Blade Motorcycles Swindon
Bransons Motorcycles Yeovil
Brayley Honda Romford
Bridge Honda Exeter
Chiswick Honda
Church Street Motorcycles Ventnor
CJ Ball & Son Norwich
Colwyn Bay Motorcycles
Craigs Honda Shipley
Craigs Motorcycles Dewsbury
Damerells Honda Indian Queens
Doble Motorcycles Coulsdon
Farnham Honda
Firstline Motorcycles Ltd Arnos Grove
Fowlers Honda Bristol
Gear 4 Market Deeping
Grafton Motorcycles Milton Keynes
Grantham Honda Motorcycles
GT Motorcycles Plymonth
H.G.B. Motorcycles Ltd Ruislip Manor
Honda of Bournemouth Ltd
J.S.Gedge Pevensey Bay
John Banks Ltd Motorcycles Cambridge
John Banks Motorcycles Bury St Edmunds
Johns of Romford Honda Centre
Kent Motorcycles
Lings Honda Harleston
Lloyd Motors Ltd Carlisle
Maidstone Honda Motorcycles
Marsh MX Ltd Merthyr Tydfill
Marshall Honda Reading
Miles Kingsport Ltd Hull
Newcastle Motorcycles
North Harbour Motorcycles Ayr
North West Honda Blackpool
Norton Way Motorcycles Letchworth
P&H Motorcycles Crawley
Padgetts Batley
Shrewsbury Honda Centre
Smiths Honda Chester
St Blazey Moto-X Par
Staffordshire Honda
Sutton Motorcycles Bromsgrove
Sutton Motorcycles Wilnecote
Swansea Honda
Thulecraft Ltd Lerwick
Thunder Road Motorcycles Bridgend
Thunder Road Motorcycles Gloucester
Thunder Road Newport
Tom Adamson Motorcycles Elgin
Two Wheels Edinburgh
Vertu Honda Motorcycles Nottingham
Vertu Honda Motorcycles Stockton
Vic Eastwood Swanley
Victor Devine & Co Ltd Glasgow
Wheels Honda Fengate
Wimbledon Park Motorcycles Honda
Youles Honda
2.
How did you first get talking to the Dealership about your vehicle purchase?
(Required.)
I contacted the Dealership
The Dealership contacted me
3.
Did you use honda.co.uk to find out about what financial products and finance offers were available for your vehicle purchase?
(Required.)
Yes
No
4.
If you selected "
Yes
" to Q3, did you find the information about our financial products and finance offers useful and informative?
(Required.)
Yes
No
Not Applicable
5.
Were you provided with a clear explanation of the following financial products by the dealership? (You may choose more than one answer)
(Required.)
Yes
No
Hire Purchase [HP]
Yes
No
Personal Contract Purchase [PCP]
Yes
No
Restricted Use Loan [RUL] (Motorcycles Only)
Yes
No
6.
If you answered "No" to any of the products in Q5, please explain why you feel the dealership did not provide a clear explanation of the product/s to you
7.
How were the financial products presented to you by the Dealership?
(You may choose more than one answer)
(Required.)
On a tablet or computer screen
On a paper based quotation
Verbally
Via a Finance Product video
None of the above
8.
Did the Dealership help you make an informed decision about what financial product was best for you?
(Required.)
Yes
No
None were explained to me
9.
If you answered
"No"
to Q8, please explain why you feel the dealership did not help you make an informed decision
10.
If you took out a Personal Contract Purchase (PCP) plan, were you happy with the annual mileage amount chosen?
(Required.)
Yes
No
Not Applicable
11.
If you answered "
Yes
" to Q10, were you given a clear explanation about potential excess mileage charges?
(Required.)
Yes
No
Not Applicable
12.
Did the Dealership tell you about the following items while you were there? (You may choose more than one answer)
(Required.)
The Dealership’s Initial Disclosure Document (IDD) - was this given to you at any point during the sale?
Your rights to withdraw from the finance agreement within 14 days
Your Repossession Rights
Your Voluntary Termination (VT) rights
None of the above
13.
Before signing the contract, were you informed by the Dealership that Honda Financial Services may provide a commission payment and/or reward to the Dealership for choosing to finance your vehicle through them?
(Required.)
Yes
No
14.
Based on your experience of financing your vehicle, would you recommend the Dealership to family and friends?
(Required.)
Yes
No
15.
If you selected "
No
" to Q14, please tell us why.
Please note that our survey is anonymous, but if you'd like to receive a response to your feedback, please leave your name and email address, with your comments.
Thank you for completing our survey. We really appreciate your feedback.
If you have any questions about your finance agreement, please contact our Customer Services team.
Call: 0345 128 8908
Email: hfe.customerservice@honda-eu.com
