We carry out a satisfaction survey of all customers who receive an estate service (garden maintenance, grass cutting, window cleaning, internal / external cleaning), which assists us in improving our service to you, by hearing from you about your experience in relation to estate services delivery.  Your views are important to us, knowing more about your experience will help LYHA to improve the service we provide to you.

Question Title

* 1. How satisfied or dissatisfied are you with the quality of the grass cutting?

Question Title

* 2. How satisfied or dissatisfied are you with the quality of weed removal?

Question Title

* 3. How satisfied or dissatisfied are you with the quality of border maintenance?

Question Title

* 4. How satisfied or dissatisfied are you with the quality of the hedge pruning?

Question Title

* 5. Do you feel that fly tipping is an issue on your estate? (If No go to Q7)

Question Title

* 6. How satisfied or dissatisfied are you with LYHA's response to fly tipping?

Question Title

* 7. If you have contacted LYHA, how would you rate the following qualities of any LYHA staff that you had contact with?

  Excellent Good Neither Poor Very Poor
Helpfulness
Politeness
Willingness to listen
Ability to deal with your query
Conduct

Question Title

* 8. How satisfied or dissatisfied are you with the value for money of the estates service (garden / cleaning)?

Question Title

* 9. How satisfied or dissatisfied are you generally with the estates service (garden / cleaning) provided by LYHA?

Question Title

* 10. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by LYHA?

Question Title

* 11. How likely is it that you would recommend LYHA to a friend or colleague?

Not at all likely
Extremely likely

Question Title

* 12. If you have any further comments about our estates services, or how we could improve, please tell us here.

Question Title

* 13. Please provide your contact details (optional)

T