Long Term Procurement - JJH & Equity Thank you for taking the time to complete this survey as your opinion is important to us. OK Question Title * 1. Please choose your top 5 priorities that you would like to see from your repairs provider. 1 2 3 4 5 6 7 8 9 10 11 12 High level of 1st time fix 1 2 3 4 5 6 7 8 9 10 11 12 Must keep to appointments 1 2 3 4 5 6 7 8 9 10 11 12 Excellent communication 1 2 3 4 5 6 7 8 9 10 11 12 Value for money 1 2 3 4 5 6 7 8 9 10 11 12 Excellent customer satisfaction 1 2 3 4 5 6 7 8 9 10 11 12 Skilled workforce 1 2 3 4 5 6 7 8 9 10 11 12 Self service option (book your own repair/appointment online) 1 2 3 4 5 6 7 8 9 10 11 12 Flexibility by tenancy type (sheltered, leasehold, general needs) 1 2 3 4 5 6 7 8 9 10 11 12 Appointment notifications 1 2 3 4 5 6 7 8 9 10 11 12 Weekend/evening appointments 1 2 3 4 5 6 7 8 9 10 11 12 Leasehold repairs 1 2 3 4 5 6 7 8 9 10 11 12 Excellent Operative behaviour (polite, cleans up after themselves, name badged) OK DONE