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Patient feedback - Westway Medical Centre
Your feedback matters to us as we seek to improve our service. Thank you for your time.
This survey is anonymous and relates to your recent interaction with us at Westway Medical Centre.
Estimated time to complete: 1-2 minutes
OK
1.
How did you contact the surgery?
Telephone
Online
In person
2.
How easy was it to get through to the practice?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
3.
How helpful did you find our receptionist staff?
Very helpful
Fairly helpful
Not very helpful
Not at all helpful
Not relevant
4.
Were you satisfied with the type of appointment you were offered?
Yes, and I accepted the appointment
No, but I still took an appointment
No, and I did not take an appointment
5.
Overall, how would you describe your recent experience of requesting help?
Very good
Fairly good
Neither good nor poor
Fairly poor
Very poor
6.
What kind of interaction with a clinician did you have?
Face to face appointment
Telephone call appointment
Video call appointment
eCONSULT & text interaction
Home visit
7.
What kind of clinician managed you?
Nurse
Pharmacist
GP Registrar (Trainee Doctor)
General Practitioner
8.
Were your needs met?
Yes, definitely
Yes, to some extent
No, not at all
9.
How satisfied were you with how the clinician managed you?
Very satisfied
Fairly Satisfied
Not very satisfied
Not satisfied at all
10.
Overall, how was your recent experience of our service at Westway?
Very good
Good
Neither good or poor
Poor
Very Poor
Don't know
11.
Do you have any comments, questions or suggestions?
Current Progress,
0 of 11 answered
