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Coronavirus B2B Bounce Back Survey
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1.
Which of the following describes your situation? Select all that apply.
(Required.)
I am working from home and no longer travel to the resort
I am still working at the resort/office
I am no longer having face-to-face meetings
My resort/business is offering skills development and training at this time
My resort/business has technology in place to make it easy to work from home
My resort/business has a detailed post Covid-19 plan
My resort/business is currently closed
None of the above
Other (please specify)
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2.
What challenges has your organization experienced as the result of coronavirus? Select all that apply.
(Required.)
Reduction in corporate spend
Employees or their family members being diagnosed with coronavirus
Decrease in productivity due to remote work
Employee layoffs, furloughs and redundancies
Difficulty accessing your business data (accounts, reservations, enquiries)
Difficulty staying connected with your customers
Member queries over maintenance payments and loss of weeks/points
None of the above
Other (please specify)
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3.
Are you concerned about the impact of Covid-19 on your resort/business?
(Required.)
Yes
No
Unsure
4.
What is the best advice you have received during the Covid-19 crisis that you will implement either personally or at your resort/business?
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5.
What are your expectations about your resort/business’s turnover in the next four weeks?
(Required.)
Expect turnover to substantially increase
Expect turnover to increase a little
Expect turnover to stay the same
Expect turnover to decrease a little
Expect turnover to substantially decrease
Not sure
Other (please specify)
6.
Communication with staff and members is important at this time. Which of the following channels has your resort/business utilised?
Social media such as Facebook, Twitter, Instagram, YouTube
Website
Email
Printed communications
Unsure
We are not communicating at the moment
Other (please specify)
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7.
When restrictions are lifted and your resort/business reopens, how likely do you think your resort/business will bounce back to normal?
(Required.)
Extremely likely
Very likely
Somewhat likely
Not so likely
Not likely at all
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8.
Which of the following operational changes do you expect your resort/business to adopt in future? Select all that apply.
(Required.)
Social distancing protocols between staff and guests
Specialist deep cleaning such as fogging, touchpoint cleaning
Closing or limited access to communal spaces
Reduction in the services and amenities provided to guests
Remote or curb-side check-in/check-out
Communication with members and guests about new procedures
Leveraging new technology in areas such as housekeeping, reception and concierge
None of the above
Other (please specify)
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9.
Will you be implementing any of the following initiatives to protect your staff? Select all that apply.
(Required.)
Regular temperature checks for guest-facing staff
Protective equipment such as masks for guest-facing staff
Increased remote/home working for office-based staff
Staggering shifts and break times
Limiting the numbers of visitors into your offices
Handwashing and sanitation stations
None of the above
Other (please specify)
10.
Are there any brands (e.g. hospitality, fashion, retail) that you think are doing a really GOOD job in terms of their efforts to support people during coronavirus? If so, tell us about them: