Introduction

Understanding what people actually do as a result of BESW is one of the biggest things we care about and want to understand.

We have therefore designed this two part client survey - the first set of questions is to ask clients at BESW events, the second set is to ask the same set of clients two weeks later.

You can print this paper copy of the questionnaire.

Gold Partners need to interview at least 10 people who attended BESW events.

Silver Partners need to interview at least 5 people who attended BESW events.

Please try and choose a random selection of people.

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* 1. What is the name of your organisation?

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* 2. Are you a Gold or Silver Partner?

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* 3. Please record individual responses from BESW questionnaires - use the same client number for the next question

  How did you find out about the Big Energy Saving Week event? Have you ever switched energy provider before? How confident would you be to switch? Do you know how to find information on switching? How much money do you think the average person saves by switching (per year)? Do you now intend to Check Switch Save? Can we contact you in two weeks to find out how you got on?
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* 4. Please record individual responses from BESW follow up phone interviews - use same client number as above

  Have you now switched energy provider? If not, why not? How much money did you save? Do you require any other advice and support?
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* 5. Follow up questions: since BESW, have you taken any of following actions?

  Applied for the Warm Home Discount? Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? Attended Energy Best Deal or debt advice appointment? Switched tariff with same provider? If yes, how much did you save? Made any energy efficiency savings? E.g. spending less time in shower, draught proofing
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* 6. Final question to clients: Having attended a BESW event, are you confident you know how to save money and energy in future?

  Very confident Quite confident Not very confident Not confident at all
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* 7. Please enter the name and telephone number of any clients willing to be contacted by the Citizens Advice media team.

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* 8. Do you have any other comments or findings from these client surveys?

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