In-house Tech Benchmarking Research 2020

Complete the survey to be entered into a prize draw for a £50 Amazon gift voucher. For full details, please read our T&Cs here. The deadline for completion is 31st October 2020.

Please have the Appendix open when completing the survey if you need more details on certain phrases.

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* 1. Size of organization (number of employees in the UK)

Less than 4 employees

4 - 20

21 - 50

51 - 100

101 - 500

501 - 1000

1001 - 5000

More than 5000

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* 2. Size of legal team (number of lawyers in the UK, including paralegals)

1 - 5

6 - 10

11 - 20

21 - 50

More than 50

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* 3. Sector/Industry

Professional services

Financial Services

Healthcare

Construction

Retail

Technology Media Telecommunications

Manufacturing

Mining

Hospitality

Energy

Pharma/life sciences

Not-for-profit

Other (please specify)

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* 4. What is your current role?

In-house Lawyer

Head of Legal

General Counsel

Senior Counsel

Director of Legal Operations

Other (please specify)

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* 5. Are you a lawyer practicing in Scotland?

Yes

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* 6. Please have a look at some of the following statements about the challenges you may face today, indicating whether you agree or disagree (scale from strongly agree to strongly disagree)

	I strongly agree	I agree	no opinion	I disagree	I disagree strongly
I spend too much time on repetitive tasks that add little value	I spend too much time on repetitive tasks that add little value I strongly agree	I spend too much time on repetitive tasks that add little value I agree	I spend too much time on repetitive tasks that add little value no opinion	I spend too much time on repetitive tasks that add little value I disagree	I spend too much time on repetitive tasks that add little value I disagree strongly
I have insufficient visibility on what my team is doing at any given time	I have insufficient visibility on what my team is doing at any given time I strongly agree	I have insufficient visibility on what my team is doing at any given time I agree	I have insufficient visibility on what my team is doing at any given time no opinion	I have insufficient visibility on what my team is doing at any given time I disagree	I have insufficient visibility on what my team is doing at any given time I disagree strongly
I spend too much time reviewing documents	I spend too much time reviewing documents I strongly agree	I spend too much time reviewing documents I agree	I spend too much time reviewing documents no opinion	I spend too much time reviewing documents I disagree	I spend too much time reviewing documents I disagree strongly
I spend too much time coordinating with the rest of my team	I spend too much time coordinating with the rest of my team I strongly agree	I spend too much time coordinating with the rest of my team I agree	I spend too much time coordinating with the rest of my team no opinion	I spend too much time coordinating with the rest of my team I disagree	I spend too much time coordinating with the rest of my team I disagree strongly
I do not have the tools to extract key information from my contract estate	I do not have the tools to extract key information from my contract estate I strongly agree	I do not have the tools to extract key information from my contract estate I agree	I do not have the tools to extract key information from my contract estate no opinion	I do not have the tools to extract key information from my contract estate I disagree	I do not have the tools to extract key information from my contract estate I disagree strongly
I have insufficient visibility over the work my partner law firms are conducting at any given time	I have insufficient visibility over the work my partner law firms are conducting at any given time I strongly agree	I have insufficient visibility over the work my partner law firms are conducting at any given time I agree	I have insufficient visibility over the work my partner law firms are conducting at any given time no opinion	I have insufficient visibility over the work my partner law firms are conducting at any given time I disagree	I have insufficient visibility over the work my partner law firms are conducting at any given time I disagree strongly
Communication with the rest of the business is not as effective and efficient as it could be	Communication with the rest of the business is not as effective and efficient as it could be I strongly agree	Communication with the rest of the business is not as effective and efficient as it could be I agree	Communication with the rest of the business is not as effective and efficient as it could be no opinion	Communication with the rest of the business is not as effective and efficient as it could be I disagree	Communication with the rest of the business is not as effective and efficient as it could be I disagree strongly

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* 7. What technology solutions do you already have in your organisation or plan to invest in in the future?

	already using	planning on introducing in 1-3 years	not aware of any plans to introduce
Artificial intelligence	Artificial intelligence already using	Artificial intelligence planning on introducing in 1-3 years	Artificial intelligence not aware of any plans to introduce
Business intelligence and media monitoring	Business intelligence and media monitoring already using	Business intelligence and media monitoring planning on introducing in 1-3 years	Business intelligence and media monitoring not aware of any plans to introduce
Contract management	Contract management already using	Contract management planning on introducing in 1-3 years	Contract management not aware of any plans to introduce
Contract review / analysis	Contract review / analysis already using	Contract review / analysis planning on introducing in 1-3 years	Contract review / analysis not aware of any plans to introduce
Document automation	Document automation already using	Document automation planning on introducing in 1-3 years	Document automation not aware of any plans to introduce
Drafting tools	Drafting tools already using	Drafting tools planning on introducing in 1-3 years	Drafting tools not aware of any plans to introduce
Due diligence and compliance monitoring	Due diligence and compliance monitoring already using	Due diligence and compliance monitoring planning on introducing in 1-3 years	Due diligence and compliance monitoring not aware of any plans to introduce
eBilling	eBilling already using	eBilling planning on introducing in 1-3 years	eBilling not aware of any plans to introduce
eDiscovery	eDiscovery already using	eDiscovery planning on introducing in 1-3 years	eDiscovery not aware of any plans to introduce
Electronic signatures	Electronic signatures already using	Electronic signatures planning on introducing in 1-3 years	Electronic signatures not aware of any plans to introduce
IP management and protection solutions	IP management and protection solutions already using	IP management and protection solutions planning on introducing in 1-3 years	IP management and protection solutions not aware of any plans to introduce
Legal matter management	Legal matter management already using	Legal matter management planning on introducing in 1-3 years	Legal matter management not aware of any plans to introduce
Research and guidance	Research and guidance already using	Research and guidance planning on introducing in 1-3 years	Research and guidance not aware of any plans to introduce
Time management	Time management already using	Time management planning on introducing in 1-3 years	Time management not aware of any plans to introduce

Other (please specify)

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* 8. For each option selected in Q5, how regularly do you use it?

	I use it quite regularly	I use it occasionally	Other members in my team use it	Using this tech is not quite embedded in our culture yet
Artificial intelligence	Artificial intelligence I use it quite regularly	Artificial intelligence I use it occasionally	Artificial intelligence Other members in my team use it	Artificial intelligence Using this tech is not quite embedded in our culture yet
Business intelligence and media monitoring	Business intelligence and media monitoring I use it quite regularly	Business intelligence and media monitoring I use it occasionally	Business intelligence and media monitoring Other members in my team use it	Business intelligence and media monitoring Using this tech is not quite embedded in our culture yet
Contract management	Contract management I use it quite regularly	Contract management I use it occasionally	Contract management Other members in my team use it	Contract management Using this tech is not quite embedded in our culture yet
Contract review / analysis	Contract review / analysis I use it quite regularly	Contract review / analysis I use it occasionally	Contract review / analysis Other members in my team use it	Contract review / analysis Using this tech is not quite embedded in our culture yet
Document automation	Document automation I use it quite regularly	Document automation I use it occasionally	Document automation Other members in my team use it	Document automation Using this tech is not quite embedded in our culture yet
Drafting tools	Drafting tools I use it quite regularly	Drafting tools I use it occasionally	Drafting tools Other members in my team use it	Drafting tools Using this tech is not quite embedded in our culture yet
Due diligence and compliance monitoring	Due diligence and compliance monitoring I use it quite regularly	Due diligence and compliance monitoring I use it occasionally	Due diligence and compliance monitoring Other members in my team use it	Due diligence and compliance monitoring Using this tech is not quite embedded in our culture yet
eBilling	eBilling I use it quite regularly	eBilling I use it occasionally	eBilling Other members in my team use it	eBilling Using this tech is not quite embedded in our culture yet
eDiscovery	eDiscovery I use it quite regularly	eDiscovery I use it occasionally	eDiscovery Other members in my team use it	eDiscovery Using this tech is not quite embedded in our culture yet
Electronic signatures	Electronic signatures I use it quite regularly	Electronic signatures I use it occasionally	Electronic signatures Other members in my team use it	Electronic signatures Using this tech is not quite embedded in our culture yet
IP management and protection solutions	IP management and protection solutions I use it quite regularly	IP management and protection solutions I use it occasionally	IP management and protection solutions Other members in my team use it	IP management and protection solutions Using this tech is not quite embedded in our culture yet
Legal matter management	Legal matter management I use it quite regularly	Legal matter management I use it occasionally	Legal matter management Other members in my team use it	Legal matter management Using this tech is not quite embedded in our culture yet
Research and guidance	Research and guidance I use it quite regularly	Research and guidance I use it occasionally	Research and guidance Other members in my team use it	Research and guidance Using this tech is not quite embedded in our culture yet
Time management	Time management I use it quite regularly	Time management I use it occasionally	Time management Other members in my team use it	Time management Using this tech is not quite embedded in our culture yet

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* 9. Has this technology substantially improved working practices in your organisation yet?

	Yes, it has changed the way we work	Yes, but there is room to extract more value	No, this technology has not proven to be a good investment yet
Artificial intelligence	Artificial intelligence Yes, it has changed the way we work	Artificial intelligence Yes, but there is room to extract more value	Artificial intelligence No, this technology has not proven to be a good investment yet
Business intelligence and media monitoring	Business intelligence and media monitoring Yes, it has changed the way we work	Business intelligence and media monitoring Yes, but there is room to extract more value	Business intelligence and media monitoring No, this technology has not proven to be a good investment yet
Contract management	Contract management Yes, it has changed the way we work	Contract management Yes, but there is room to extract more value	Contract management No, this technology has not proven to be a good investment yet
Contract review / analysis	Contract review / analysis Yes, it has changed the way we work	Contract review / analysis Yes, but there is room to extract more value	Contract review / analysis No, this technology has not proven to be a good investment yet
Document automation	Document automation Yes, it has changed the way we work	Document automation Yes, but there is room to extract more value	Document automation No, this technology has not proven to be a good investment yet
Drafting tools	Drafting tools Yes, it has changed the way we work	Drafting tools Yes, but there is room to extract more value	Drafting tools No, this technology has not proven to be a good investment yet
Due diligence and compliance monitoring	Due diligence and compliance monitoring Yes, it has changed the way we work	Due diligence and compliance monitoring Yes, but there is room to extract more value	Due diligence and compliance monitoring No, this technology has not proven to be a good investment yet
eBilling	eBilling Yes, it has changed the way we work	eBilling Yes, but there is room to extract more value	eBilling No, this technology has not proven to be a good investment yet
eDiscovery	eDiscovery Yes, it has changed the way we work	eDiscovery Yes, but there is room to extract more value	eDiscovery No, this technology has not proven to be a good investment yet
Electronic signatures	Electronic signatures Yes, it has changed the way we work	Electronic signatures Yes, but there is room to extract more value	Electronic signatures No, this technology has not proven to be a good investment yet
IP management and protection solutions	IP management and protection solutions Yes, it has changed the way we work	IP management and protection solutions Yes, but there is room to extract more value	IP management and protection solutions No, this technology has not proven to be a good investment yet
Legal matter management	Legal matter management Yes, it has changed the way we work	Legal matter management Yes, but there is room to extract more value	Legal matter management No, this technology has not proven to be a good investment yet
Research and guidance	Research and guidance Yes, it has changed the way we work	Research and guidance Yes, but there is room to extract more value	Research and guidance No, this technology has not proven to be a good investment yet
Time management	Time management Yes, it has changed the way we work	Time management Yes, but there is room to extract more value	Time management No, this technology has not proven to be a good investment yet

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* 10. Where known, name the vendor you are using for each of the ones selected

Business intelligence and media monitoring

Contract management

Contract review / analysis

Document automation

Drafting tools

Due diligence and compliance monitoring

eBilling

eDiscovery

Electronic signatures

IP management and protection solutions

Legal matter management

Research and guidance

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* 11. What benefits does technology bring today, and how do you expect that to change in the next 3-5 years?

	currently delivered by technology	expected to be delivered in next 3 – 5 years
Improves efficiency of legal work	Improves efficiency of legal work currently delivered by technology	Improves efficiency of legal work expected to be delivered in next 3 – 5 years
Improves accuracy of legal work	Improves accuracy of legal work currently delivered by technology	Improves accuracy of legal work expected to be delivered in next 3 – 5 years
Decreases security risks for my organisation	Decreases security risks for my organisation currently delivered by technology	Decreases security risks for my organisation expected to be delivered in next 3 – 5 years
Increases the productive capacity of the legal team	Increases the productive capacity of the legal team currently delivered by technology	Increases the productive capacity of the legal team expected to be delivered in next 3 – 5 years
Enables me to access new/impenetrable data sets	Enables me to access new/impenetrable data sets currently delivered by technology	Enables me to access new/impenetrable data sets expected to be delivered in next 3 – 5 years

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* 12. When thinking about a role to look at the tools and systems used in your legal department to make it more efficient and effective, which of the following have you, or do you plan to recruit for?

A dedicated legal operations role held by one person

A dedicated legal operations role which consists of more than one person ie a legal ops team

A lawyer/s in the team assume dual-responsibility for this role formally

We have not given special attention to legal operations

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* 13. How was the role recruited?

Person had previous legal experience as a lawyer

Person did not have previous legal experience as a lawyer

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* 14. What are the barriers for greater adoption/uptake of technology in your organisation? Please select all that apply.

Lack of understanding of which technology is better for my organisation

No solutions currently meet my department's needs

Lack of time (too busy dealing with day to day job)

Difficulty in demonstrating return on investment

Lack of budget

Difficulty deploying and integrating the new systems and tools

Difficulty in adoption / rolling out change management

Impact on current personnel needs and fear of being made redundant

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* 15. What department owns the budget to introduce technology to your legal team?

Legal team

Finance/procurement

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* 16. What role do you think law firms should be playing in legal technology innovation? Please select all that apply.

Use technology and pass benefits to in-house teams through lower costs

Use technology and pass benefits to in-house teams through higher quality products

Use technology and pass benefits to in-house teams through faster turnaround times

Advise in-house lawyers on which tech to introduce internally

Don’t expect law firms to play a role in this space

Other (please specify)

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* 17. How satisfied are you with the technology your law firm(s) are deploying?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied – I don’t expect my law firms to deliver on technology

Dissatisfied

N/A - I am not sure what technology my law firm(s) are deploying

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* 18. What is your view on the following trends when considering the technology landscape for legal departments:

	increasing significantly	increasing incrementally	remaining static	decreasing incrementally	decreasing significantly
The no. of vendors that approach me with a tech solution is	The no. of vendors that approach me with a tech solution is increasing significantly	The no. of vendors that approach me with a tech solution is increasing incrementally	The no. of vendors that approach me with a tech solution is remaining static	The no. of vendors that approach me with a tech solution is decreasing incrementally	The no. of vendors that approach me with a tech solution is decreasing significantly
In the next 12 months, my department’s technology investment budget is	In the next 12 months, my department’s technology investment budget is increasing significantly	In the next 12 months, my department’s technology investment budget is increasing incrementally	In the next 12 months, my department’s technology investment budget is remaining static	In the next 12 months, my department’s technology investment budget is decreasing incrementally	In the next 12 months, my department’s technology investment budget is decreasing significantly
The quality and usefulness of technology solutions for legal departments are	The quality and usefulness of technology solutions for legal departments are increasing significantly	The quality and usefulness of technology solutions for legal departments are increasing incrementally	The quality and usefulness of technology solutions for legal departments are remaining static	The quality and usefulness of technology solutions for legal departments are decreasing incrementally	The quality and usefulness of technology solutions for legal departments are decreasing significantly
In the next 5 years my adoption of legal technology is likely to be	In the next 5 years my adoption of legal technology is likely to be increasing significantly	In the next 5 years my adoption of legal technology is likely to be increasing incrementally	In the next 5 years my adoption of legal technology is likely to be remaining static	In the next 5 years my adoption of legal technology is likely to be decreasing incrementally	In the next 5 years my adoption of legal technology is likely to be decreasing significantly

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* 19. With legal team sizes increasing, what in your opinion will the impact be on legal teams in the next 3 years?

	I strongly agree	I agree	no opinion	I disagree	I disagree strongly
In-house legal team sizes will continue to grow	In-house legal team sizes will continue to grow I strongly agree	In-house legal team sizes will continue to grow I agree	In-house legal team sizes will continue to grow no opinion	In-house legal team sizes will continue to grow I disagree	In-house legal team sizes will continue to grow I disagree strongly
In-house roles will become more specialised – akin to law firms	In-house roles will become more specialised – akin to law firms I strongly agree	In-house roles will become more specialised – akin to law firms I agree	In-house roles will become more specialised – akin to law firms no opinion	In-house roles will become more specialised – akin to law firms I disagree	In-house roles will become more specialised – akin to law firms I disagree strongly
In-house legal departments will diversify to include project managers, data analysts, KN / Legal Ops / L&D specialist ‘non-legal’ roles	In-house legal departments will diversify to include project managers, data analysts, KN / Legal Ops / L&D specialist ‘non-legal’ roles I strongly agree	In-house legal departments will diversify to include project managers, data analysts, KN / Legal Ops / L&D specialist ‘non-legal’ roles I agree	In-house legal departments will diversify to include project managers, data analysts, KN / Legal Ops / L&D specialist ‘non-legal’ roles no opinion	In-house legal departments will diversify to include project managers, data analysts, KN / Legal Ops / L&D specialist ‘non-legal’ roles I disagree	In-house legal departments will diversify to include project managers, data analysts, KN / Legal Ops / L&D specialist ‘non-legal’ roles I disagree strongly
In-house legal departments will take on more responsibility from other departments eg HR (employment) and Finance (corporate governance reporting)	In-house legal departments will take on more responsibility from other departments eg HR (employment) and Finance (corporate governance reporting) I strongly agree	In-house legal departments will take on more responsibility from other departments eg HR (employment) and Finance (corporate governance reporting) I agree	In-house legal departments will take on more responsibility from other departments eg HR (employment) and Finance (corporate governance reporting) no opinion	In-house legal departments will take on more responsibility from other departments eg HR (employment) and Finance (corporate governance reporting) I disagree	In-house legal departments will take on more responsibility from other departments eg HR (employment) and Finance (corporate governance reporting) I disagree strongly
Less reliance on law firms, greater reliance on technology solutions to drive efficiencies, automation and business self-serve solutions	Less reliance on law firms, greater reliance on technology solutions to drive efficiencies, automation and business self-serve solutions I strongly agree	Less reliance on law firms, greater reliance on technology solutions to drive efficiencies, automation and business self-serve solutions I agree	Less reliance on law firms, greater reliance on technology solutions to drive efficiencies, automation and business self-serve solutions no opinion	Less reliance on law firms, greater reliance on technology solutions to drive efficiencies, automation and business self-serve solutions I disagree	Less reliance on law firms, greater reliance on technology solutions to drive efficiencies, automation and business self-serve solutions I disagree strongly
Increased expectation for legal to contribute to the bottom line through ‘selling’ legal services or creating legal service products	Increased expectation for legal to contribute to the bottom line through ‘selling’ legal services or creating legal service products I strongly agree	Increased expectation for legal to contribute to the bottom line through ‘selling’ legal services or creating legal service products I agree	Increased expectation for legal to contribute to the bottom line through ‘selling’ legal services or creating legal service products no opinion	Increased expectation for legal to contribute to the bottom line through ‘selling’ legal services or creating legal service products I disagree	Increased expectation for legal to contribute to the bottom line through ‘selling’ legal services or creating legal service products I disagree strongly

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* 20. What gaps do you believe tech should be addressing in the next 5 years

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* 21. Please provide your email address if you wish to be added to the prize draw
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