Copy of Ashley Dental Patient Survey - Winter 2022 - Spring 2023

Ashley Dental Limited

We want to to provide you with the very best dental care and a service that consistently meets your needs. To do this effectively we need to know how you find the practice facilities, your views on the care we provide and where we could improve. Your honest feedback is invaluable to us and it may lead to changes which will benefit all our patients.

There are only 7 questions. Please answer all the questions which are relevant to your experience at our practice. The answers you give are anonymous.

Question Title

1. Do our staff treat you with courtesy, make you feel welcome and are they reassuring ?

Yes, always

Yes, most of the time

Can't say / No opinion

Question Title

2. Do we listen carefully to you ?

Yes, always

Most of the time

Sometimes

Question Title

3. Do you feel that you fully understood the costs involved in your last dental treatment plan ?

Yes

Not sure / can't remember

Question Title

4. Would you prefer more flexibility in the appointment times we offer? Please tick all that apply.

I usually have enough choice in appointment times

More late evening appointments (after 5.00pm)

More early morning appointments (before 8.00am)

Question Title

5. Have you become a patient at our practice within the last 12 months ?

Yes

Question Title

6. How did you hear about this practice?

Recommendation

Website / Internet Search

Passing the door

NHS Direct website

Registered as a child

Can't remember / Other

Question Title

7. Which dentist do you normally see?

Stephen Oxborrow

Chris Wildin

Karen Wildin-Magnani

Stephane Xavier Magnani

Not sure/can't remember

Question Title

* 1. Do our staff treat you with courtesy, make you feel welcome and are they reassuring ?

Question Title

* 2. Do we listen carefully to you ?

Question Title

* 3. Do you feel that you fully understood the costs involved in your last dental treatment plan ?

Question Title

* 4. Would you prefer more flexibility in the appointment times we offer? Please tick all that apply.

Question Title

* 5. Have you become a patient at our practice within the last 12 months ?

Question Title

* 6. How did you hear about this practice?

Question Title

* 7. Which dentist do you normally see?

1. Do our staff treat you with courtesy, make you feel welcome and are they reassuring ?

2. Do we listen carefully to you ?

3. Do you feel that you fully understood the costs involved in your last dental treatment plan ?

4. Would you prefer more flexibility in the appointment times we offer? Please tick all that apply.

5. Have you become a patient at our practice within the last 12 months ?

6. How did you hear about this practice?

7. Which dentist do you normally see?