Repair Directory users

Thank you for taking the time to fill in our survey. This is a beta release and we are looking to gather people's views on the Repair Directory for its next development.

The Restart Project is a London-based charity helping to prevent electronic waste and promoting the repair economy

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1. How did you discover the Repair Directory?

The Restart Project's website

Social media

Web search

At an event

Other (please specify)

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2. What item(s) were you looking to find a professional repairer for?

smartphone / tablet

laptop / desktop computer

small kitchen appliance

audio visual equipment

games console

white goods

lamps and lighting

vacuum

Other (please specify)

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3. How easy was it to find a repairer for your item?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

If you found it difficult/very difficult, please explain why

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4. Which are the most important criteria to you when searching for a professional repairer on the Repair Directory? Please rank all that apply

location

N/A

search radius

N/A

online reviews

N/A

businesses have been vetted for key criteria

N/A

knowing the warranty terms

N/A

businesses have a physical store

N/A

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5. If your search was successful, what did you do with the search results?

I had my item repaired

I contacted a repairer for a quote

I intend to get my item repaired soon at a business listed

I couldn't find a suitable repairer

Other (please specify)

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6. How likely are you to recommend the Repair Directory or to use it again?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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7. Do you have any other comments or suggestion to improve the Repair Directory?

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8. Please leave your email if you would like to receive The Restart Project’s monthly newsletter. You can unsubscribe at any time. Read our Privacy Policy

Repair Directory users