Marketing survey
1.
Is this your regular salon?
Yes
No
2.
If yes, why do you choose the salon? Tick all that apply.
Happy with the hair service.
Value for money.
Customer service.
Loyalty.
Availability of appointments.
Stylist knowledge/experience.
Other (please specify)
3.
Why did you first visit the salon?
Through an advert.
Through social media search.
Reputation.
Recommended by a friend.
Walk in.
Other (please specify)
4.
How long have you been a client to the salon?
Less than 1 year?
1-5 years?
5-10 years?
10- 20 years?
More?
5.
How did you book this appointment?
Phone?
Online booking system?
In the salon?
Other (please specify)
6.
How satisfied are you with the value for money?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7.
What age group are you in?
Under 18
18-24
25-34
35-44
45-54
55-64
65+