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Customer Feedback Questionnaire

Your feedback is important to us

Please take a moment to share your experience and help us to improve our service.
1.How clear and understandable was the literature we provided?
Not easy to understand
Understood with another's help
Could understand
 Clear and easy to understand
Very easy to understand
Our KFI Literature
Our Application Forms
Our Offer and Information Leaflets
Our Completion Letter and Guide
2.How helpful did you find our website? (Please go to the next question if you've not used it)
Not Very Helpful
Not Helpful
Satisfactory
Helpful
Very Helpful
3.If you contacted us to discuss your account: (Please go to Q6 if you haven't contacted us)
Very hard
Fairly hard
Neither easy nor hard
Fairly easy
Very easy
How easy was it to find how to contact us?
How easy was it to get through to us?
4.How helpful were the staff members you dealt with?
5.Did we meet your expectations in helping you with your enquiry?
6.
On a scale of 0 to 10,
How likely is it that you would recommend Pure Retirement to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
7.If there are any Pure Retirement staff who have provided exceptional service during your interactions with us, please let us know.
8.Customer Name
9.Customer Account Number
10.We would love to share your comments about our service. Please tick here if you will allow us to use them in our marketing materials.(Required.)
Current Progress,
0 of 10 answered