Customer Satisfaction 2020 Survey

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1. How many times have you visited Trinity Square in the last three months?

0 times

A couple of times

Once a week

More than once a week

Once a month

More than once a month

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2. Which of the following local shopping centres have you visited in the past three months? (Tick all that apply)

Intu Metro Centre, Gateshead

Into Eldon Square

Dalton Park, County Durham

Royal Quays, North Shields

Blaydon Shopping Centre

Silverlink Shopping Centre

The Bridges Shopping Centre, Sunderland

Newcastle Shopping Park, Byker

Kingston Park, Newcastle

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3. Do you visit Trinity Square to (tick all that apply)

Shop

Socialise

Go to the cinema

Go to the gym

Visit the health centre

Eat in / take away food / drink

Attend events

Just chill

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4. Do you attend special events at Trinity Square (e.g., Christmas Lights, One Great Day, Trinity's Got Talent)?

Yes

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5. What do you like best about Trinity Square?

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6. What could Trinity Square do to improve and get you to visit it more frequently?

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7. What are the top 3 stores you visit most frequently Trinity Square on a typical visit?

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8. What specific shops / facilities would you like to see added to Trinity Square?

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9. Using a scale from 1 to 5 where "5" is very satisfied, how would you rate your overall satisfaction with each of the following aspects Trinity Square?

	1	2	3	4	5
Cleanliness	Cleanliness 1	Cleanliness 2	Cleanliness 3	Cleanliness 4	Cleanliness 5
Variety of shops	Variety of shops 1	Variety of shops 2	Variety of shops 3	Variety of shops 4	Variety of shops 5
Variety of events	Variety of events 1	Variety of events 2	Variety of events 3	Variety of events 4	Variety of events 5
Variety of food options	Variety of food options 1	Variety of food options 2	Variety of food options 3	Variety of food options 4	Variety of food options 5
Safety of the Square	Safety of the Square 1	Safety of the Square 2	Safety of the Square 3	Safety of the Square 4	Safety of the Square 5
Availability of parking	Availability of parking 1	Availability of parking 2	Availability of parking 3	Availability of parking 4	Availability of parking 5

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10. Using a scale of 0 to 10 where "10" indicates likely to recommend and "0" indicates not at all likely to recommend, how likely would you be to recommend Trinity Square to a friend or family member?

	1	2	3	4	5	6	7	8	9	10
Likeliness of recommendation	Likeliness of recommendation 1	Likeliness of recommendation 2	Likeliness of recommendation 3	Likeliness of recommendation 4	Likeliness of recommendation 5	Likeliness of recommendation 6	Likeliness of recommendation 7	Likeliness of recommendation 8	Likeliness of recommendation 9	Likeliness of recommendation 10

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11. Have you visited the Trinity Square website?

Yes

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12. Have you visited Trinity Square’s social media pages?

Yes

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13. Are you…

A shop to stock type person?

A shop to need type person?

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14. Are you...

Single

Married

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15. How many people including yourself, live in your household?

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16. How many members of your household are 18 years of age or younger?

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17. What is your gender?

Male

Female

Prefer not to answer

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18. Which of the following best fits your age range?

18-24

25-34

35-44

45-54

55-64

65 or older

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19. Is there anything you would like to share with us about Trinity Square?

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20. Please provide your name and email address / phone number if you would like to enter the draw to win a night out for four at Vue Cinema, Trinity Square.

Name

Phone number

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* 1. How many times have you visited Trinity Square in the last three months?

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* 2. Which of the following local shopping centres have you visited in the past three months? (Tick all that apply)

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* 3. Do you visit Trinity Square to (tick all that apply)

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* 4. Do you attend special events at Trinity Square (e.g., Christmas Lights, One Great Day, Trinity's Got Talent)?

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* 5. What do you like best about Trinity Square?

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* 6. What could Trinity Square do to improve and get you to visit it more frequently?

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* 7. What are the top 3 stores you visit most frequently Trinity Square on a typical visit?

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* 8. What specific shops / facilities would you like to see added to Trinity Square?

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* 9. Using a scale from 1 to 5 where "5" is very satisfied, how would you rate your overall satisfaction with each of the following aspects Trinity Square?

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* 10. Using a scale of 0 to 10 where "10" indicates likely to recommend and "0" indicates not at all likely to recommend, how likely would you be to recommend Trinity Square to a friend or family member?

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* 11. Have you visited the Trinity Square website?

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* 12. Have you visited Trinity Square’s social media pages?

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* 13. Are you…

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* 14. Are you...

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* 15. How many people including yourself, live in your household?

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* 16. How many members of your household are 18 years of age or younger?

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* 17. What is your gender?

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* 18. Which of the following best fits your age range?

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* 19. Is there anything you would like to share with us about Trinity Square?

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* 20. Please provide your name and email address / phone number if you would like to enter the draw to win a night out for four at Vue Cinema, Trinity Square.

1. How many times have you visited Trinity Square in the last three months?

2. Which of the following local shopping centres have you visited in the past three months? (Tick all that apply)

3. Do you visit Trinity Square to (tick all that apply)

4. Do you attend special events at Trinity Square (e.g., Christmas Lights, One Great Day, Trinity's Got Talent)?

5. What do you like best about Trinity Square?

6. What could Trinity Square do to improve and get you to visit it more frequently?

7. What are the top 3 stores you visit most frequently Trinity Square on a typical visit?

8. What specific shops / facilities would you like to see added to Trinity Square?

9. Using a scale from 1 to 5 where "5" is very satisfied, how would you rate your overall satisfaction with each of the following aspects Trinity Square?

10. Using a scale of 0 to 10 where "10" indicates likely to recommend and "0" indicates not at all likely to recommend, how likely would you be to recommend Trinity Square to a friend or family member?

11. Have you visited the Trinity Square website?

12. Have you visited Trinity Square’s social media pages?

13. Are you…

14. Are you...

15. How many people including yourself, live in your household?

16. How many members of your household are 18 years of age or younger?

17. What is your gender?

18. Which of the following best fits your age range?

19. Is there anything you would like to share with us about Trinity Square?

20. Please provide your name and email address / phone number if you would like to enter the draw to win a night out for four at Vue Cinema, Trinity Square.