Your thoughts on our helpline service

1. 10 questions

You can answer this survey totally anonymously. We need feedback on the Herpes Viruses Association helpline, either 0845 123 2305 or else 020 7607 9661, to show how our phone service can help people. If you wish, you can give us your email address at the end so that we can respond.

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* 1. How many times have you called the helpline?

Once

Twice

Three times

Four or more times

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* 2. Did you get through immediately - or did you have to call back?

Immediately

Called back

Called back lots before I got through

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* 3. Think of just one of the calls and answer the next four questions. (You can fill in this survey again for a different call if you wish to.)
“The helpline volunteer was knowledgeable.”

1 Strongly agree

2 Agree

3 Neutral

4 Disagree

5 Strongly disagree

Comments box (max 50 words)

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* 4. “This is a helpful service” Do you:

1 Strongly agree

2 Agree

3 Neutral

4 Disagree

5 Strongly disagree

Comments box (max 50 words)

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* 5. “This call has changed my view of life with genital herpes/cold sores.” Do you:

1 I feel much better

2 I feel a little better

3 Neutral

4 I feel worse

Comments? We can contact the actual helpline volunteer with your points. Please give the date and time of call, and if the helpliner was male or female. And include your email address in last question.

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* 6. Did you have a question that could not be answered (remember that helpliners are not expected to diagnose what is wrong with you).

Yes

What was the question? And add your email address if you would like a reply

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* 7. Do you think the service could be improved? Include your email address if you would like a response.

Yes

In what way?

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* 8. Have you been diagnosed? If so, how long is it since you were diagnosed?

Not diagnosed

Diagnosed less than 6 months

6 months to 2 years

More than 2 years.

About you: age, gender, subscriber? And we 'thank you' for your responses.

Under 18

19-25

26-25

36-50

51-65

66+

Male

Female

I subscribe to Sphere

Tell me more about SPHERE

Other: Email address:

Question Title

* 1. How many times have you called the helpline?

Question Title

* 2. Did you get through immediately - or did you have to call back?

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* 3. Think of just one of the calls and answer the next four questions. (You can fill in this survey again for a different call if you wish to.)“The helpline volunteer was knowledgeable.”

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* 4. “This is a helpful service” Do you:

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* 5. “This call has changed my view of life with genital herpes/cold sores.” Do you:

Question Title

* 6. Did you have a question that could not be answered (remember that helpliners are not expected to diagnose what is wrong with you).

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* 7. Do you think the service could be improved? Include your email address if you would like a response.

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* 8. Have you been diagnosed? If so, how long is it since you were diagnosed?Not diagnosedDiagnosed less than 6 months6 months to 2 yearsMore than 2 years.

* 3. Think of just one of the calls and answer the next four questions. (You can fill in this survey again for a different call if you wish to.)
“The helpline volunteer was knowledgeable.”

* 8. Have you been diagnosed? If so, how long is it since you were diagnosed?

Not diagnosed

Diagnosed less than 6 months

6 months to 2 years

More than 2 years.