Purpose of the review

 This review of the Plymouth City Council SEND Service provides an opportunity to consider what we are doing currently and what we need to do moving forward so that children, young people and families have their individual needs and desired outcomes identified and plans put in place using a joined up approach.

 Tasks for Phase 1 of the review will include:

·       What are staff telling us?

·       What are children/young people and families telling us about their lived experiences?

·       Drawing up a Service Model

·       What do we need to change in the service structure to achieve the service model?

Which teams are in the scope of this review?

 Teams who are part of PCC SEND Service are:

·       Early Years Inclusion Service – this includes specialist support workers and advisory teachers who work with early years children in their homes or their early years settings.

·       Advisory Support Team – a team of advisory teachers and specialist support workers who predominantly work in schools but also support CYP and families at home. The team support CYP with hearing or visual needs, speech, language and communication needs/autism.

·       Local Authority Occupational Therapy Team – The team support CYP with SEND predominantly around equipment or housing adaptations.

·       Children’s Disability Social Work Team – The team provide support for disabled children and young people, their families and carers.

·       0-25 SEND Statutory Assessment Team – The team coordinate the statutory support for children and young people with special educational needs and disabilities (SEND).

·       Plymouth LA Educational Psychology Service - Educational Psychologists have expertise in psychological theory and research that helps to understand how children and young people develop, learn, think, feel, and behave

·       Short Breaks/SEND Early Help – The team work in partnership with families to help identify needs and consider the level of support required. 

For more information about each of the teams please visit the SEND Local Offer:

Service Model

The National iThrive programme aims to improve outcomes for children and young people’s mental health and wellbeing. The iThrive model of support is something we want to develop as a SEND service, so that CYP, families and professionals will be able to get advice and help from the most appropriate service, at the level required and in a timely way without having to keep repeating the same story.

More information about the iThrive Framework for system change (Wolpert et al. 2019) can be found at:


What do we want to know?
Based on the iThrive key categories, we would like families to share with us their “lived experience” of the support they receive from any of the PCC SEND Services listed above.

Therefore we would like you to consider the following questions:

Question Title

* 1. Getting advice and information
What is your lived experience of being able to get advice and information from PCC SEND Services? i.e. The Local Offer, generic telephone advice etc. What is going well? Suggestions for improvement.

Question Title

* 2. Getting help 
What is your lived experience of getting initial help (at a targeted level) for your child? i.e. telephone consultation, school based support What is going well? Suggestions for improvement.

Question Title

* 3. Getting more help
What is your lived experience if/when your child needs a more specialist assessment or intervention from one of the PCC SEND services? i.e. referral processes, the assessment and interventions you have received. What is going well? Suggestions for improvement.

Question Title

* 4. Getting risk support 
·What is your lived experience if your family needs immediate support from a PCC SEND Service in a crisis? What is going well?
Suggestions for improvement.