Exit Patient Satisfaction Survey (F) Question Title * 1. Practices general appearance? Excellent Good Average Poor Decor Decor Excellent Decor Good Decor Average Decor Poor State of repair State of repair Excellent State of repair Good State of repair Average State of repair Poor Outside appearance Outside appearance Excellent Outside appearance Good Outside appearance Average Outside appearance Poor Cleanliness Cleanliness Excellent Cleanliness Good Cleanliness Average Cleanliness Poor Comments and suggestions for improvement Question Title * 2. Reception Yes No No opinion Are reception staff helpful Are reception staff helpful Yes Are reception staff helpful No Are reception staff helpful No opinion Have you been kept waiting at the clinic too long to see the dentist/hygienist Have you been kept waiting at the clinic too long to see the dentist/hygienist Yes Have you been kept waiting at the clinic too long to see the dentist/hygienist No Have you been kept waiting at the clinic too long to see the dentist/hygienist No opinion Are you dealt with efficiently at reception Are you dealt with efficiently at reception Yes Are you dealt with efficiently at reception No Are you dealt with efficiently at reception No opinion Comments and suggestions for improvement Question Title * 3. Waiting Room Yes No Is it relaxing Is it relaxing Yes Is it relaxing No Is it comfortable Is it comfortable Yes Is it comfortable No Is it welcoming Is it welcoming Yes Is it welcoming No Comments or suggestions for improvement Question Title * 4. Practice's Personnel- Dentists Yes No No opinion Was the dentist helpful Was the dentist helpful Yes Was the dentist helpful No Was the dentist helpful No opinion Was the dentist friendly Was the dentist friendly Yes Was the dentist friendly No Was the dentist friendly No opinion Did the dentist listen to you Did the dentist listen to you Yes Did the dentist listen to you No Did the dentist listen to you No opinion Did you find the dentist easy to understand Did you find the dentist easy to understand Yes Did you find the dentist easy to understand No Did you find the dentist easy to understand No opinion Did the dentist spend enough time talking to you Did the dentist spend enough time talking to you Yes Did the dentist spend enough time talking to you No Did the dentist spend enough time talking to you No opinion Did the dentist answer your questions Did the dentist answer your questions Yes Did the dentist answer your questions No Did the dentist answer your questions No opinion Do you feel confident about the quality of treatment Do you feel confident about the quality of treatment Yes Do you feel confident about the quality of treatment No Do you feel confident about the quality of treatment No opinion Comments or suggestions for improvement Question Title * 5. Practice's Personnel- Nurse/Receptionist Yes No No opinion Are the staff helpful Are the staff helpful Yes Are the staff helpful No Are the staff helpful No opinion Are they friendly Are they friendly Yes Are they friendly No Are they friendly No opinion Do they listen to you Do they listen to you Yes Do they listen to you No Do they listen to you No opinion Do they reassure you Do they reassure you Yes Do they reassure you No Do they reassure you No opinion Comments or suggestions for improvement Question Title * 6. Appointment Yes No No opinion Is it easy to book an appointment Is it easy to book an appointment Yes Is it easy to book an appointment No Is it easy to book an appointment No opinion When booking an appointment was one available within a reasonable time When booking an appointment was one available within a reasonable time Yes When booking an appointment was one available within a reasonable time No When booking an appointment was one available within a reasonable time No opinion Would you like the option of early morning/late evening appointments Would you like the option of early morning/late evening appointments Yes Would you like the option of early morning/late evening appointments No Would you like the option of early morning/late evening appointments No opinion Would you like Saturday/Sunday appointments Would you like Saturday/Sunday appointments Yes Would you like Saturday/Sunday appointments No Would you like Saturday/Sunday appointments No opinion Did you know you can book appointments online? Did you know you can book appointments online? Yes Did you know you can book appointments online? No Did you know you can book appointments online? No opinion Have you been put off an appointment because opening times are inconvenient Have you been put off an appointment because opening times are inconvenient Yes Have you been put off an appointment because opening times are inconvenient No Have you been put off an appointment because opening times are inconvenient No opinion Comments or suggestions for improvement Question Title * 7. Facilities Yes No No opinion Would you recommend others to the practice Would you recommend others to the practice Yes Would you recommend others to the practice No Would you recommend others to the practice No opinion Did you know you get £25 credit for recommending a friend and your friend gets £25 too Did you know you get £25 credit for recommending a friend and your friend gets £25 too Yes Did you know you get £25 credit for recommending a friend and your friend gets £25 too No Did you know you get £25 credit for recommending a friend and your friend gets £25 too No opinion Comments or suggestions for improvement Question Title * 8. Treatment payments Yes No No opinion Do you feel the cost of treatment is fully explained Do you feel the cost of treatment is fully explained Yes Do you feel the cost of treatment is fully explained No Do you feel the cost of treatment is fully explained No opinion Did you receive an estimate for the proposed treatment Did you receive an estimate for the proposed treatment Yes Did you receive an estimate for the proposed treatment No Did you receive an estimate for the proposed treatment No opinion Do you think the practices treatment charges are reasonable Do you think the practices treatment charges are reasonable Yes Do you think the practices treatment charges are reasonable No Do you think the practices treatment charges are reasonable No opinion Comments or suggestions for improvement Question Title * 9. Why did you choose The Wellington Clinic as your preferred dental provider? Question Title * 10. Do you have any suggestions for improving the practice? Done