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Complaints Handling
Introduction
We aim to offer the highest standard of service at all times. We would like to know your views on how we dealt with your recent complaint. Please take a few minutes to complete this survey and share your views with us.
Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our
Privacy Notice
.
If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email
enquiries@caledoniaha.co.uk.
1.
Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
No opinion
2.
How satisfied or dissatisfied are you with the way we handled your complaint?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
3.
How satisfied or dissatisfied are you with the outcome of your complaint?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
4.
How could we improve the way we handle complaints? Please use this box to tell us:
5.
Further contact
Please tick this box if you would like us to contact you
Thank you for taking part in our survey!
6.
Contact information
Name
Address
Address 2
City/Town
ZIP/Postal Code
Email Address
Phone Number
