1.How would you rate the service?

Excellent 

Good 

Fair

Poor 

2.Please tell us what difference if any, the service made to your quality of life? 

3.(If applicable) Are you managing your finances better following your benefit entitlement?

Yes

Partly

No

4.Has additional benefits enabled you to secure a better quality of life? Can you let us know howthe additional monies have benefited you?

5.Has your situation improved as a result of your contact with our service?

Yes

Partly 

No

6.Did we give you information / advice that was helpful to meet your needs?

Yes

Partly 

No

7.Are there any other services or activities that you would like Age Cymru Gwynedd a Môn to provide?

8.How do you find the friendliness and approachability of our staff? (1 being Not very friendly and approchable 5 being very friendly and approachable)

1

2

3

4

5

9.How did you find out about our information and advice?

Friend

Family

CAB

Age Cymru Staff

Newspaper / Advers

Neighbour 

Internet Search 

Other Advice Service 

10.Were you satisfied with the time it took us to respond to and deal with your enquiry?

Yes

No

11.Would you recommend our service to other people?

Yes

No

12.Would you use our service again?

Yes

No

13.Would you be interested in volunteering, employment or further education?

Yes

No

14.Any further comments you would like to make?