Access to Mental Health Services - Adults

Adults 'Have your say on Mental Health Services and Support'

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* 1. Have you ever had help with your mental health?

Yes (go to question 2)

No (go to question 3)

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* 2. If yes, where did you go to get help?

Internet

Telephone support line

Friends / family

Online chat

Doctors / GP

Rochdale Council helpline

A mental health service (please tell us who)

Other medical person (please tell us who)

Don't know where to go

Other (please tell us)

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* 3. If no, where would you go if you needed support?

Internet

Telephone support line

Friends / family

Online chat

Rochdale Council helpline

A mental health service (please tell us which one if known)

Other medical person (please tell us which one if known)

Don’t know where to go

Other (please tell us more)

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* 4. What do you think is the best way to let adults know where they can get help?

Internet

Posters in the community

Facebook

Twitter

Instagram

Snapchat

Videos

Other (please tell us how)

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* 5. If you have used or wanted to use mental health services, which five things do you think are the most important? (please select 5)

 Near to where I live

 The waiting times for the organisation to contact me

 The waiting times to start getting support / treatment

 The knowledge and skills of the person helping me

 The person I see being able to speak in my home language or having a translator or digital translation available

 The person I see understanding other health conditions I have

 The person I see understanding my culture and beliefs

 Knowing I will be referred to the right place

One to one support (not in a group)

Support in a group (not one to one)

 Online (if best for my needs)

 Seeing a person – not by telephone or computer (if best for my needs)

 Telephone support (if best for my needs)

 Accessible for people with disabilities

 To not have to keep telling my story about what is wrong to different people

Other (please tell us what)

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* 6. Have you used Mental Health support or services?

Yes (please tell us where from)

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* 7. Please tell us how using Mental Health services was for you

Very poor

Poor

Okay

Good

Excellent

N/A

Very poor

Poor

Okay

Good

Excellent

N/A

Why did you give the number of stars you did?

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* 8. What did you ask for help with?

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* 9. What benefit was the support for you?

Gave me strategies to take away and use

Increased my confidence

Helped me to understand what I needed to do in the future

Other, please tell us below

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* 10. How long after your referral or your first contact did it take before you had an appointment?

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* 11. Do you think there was other support which would have helped you more? e.g. debt advice, housing advice, talking to people going through the same things as you are?