Advantex Helpdesk Satisfaction Survey Your feedback matters to us ! Question Title * 1. Who was the engineer who dealt with your case? Prefer not to say Corun Ben Carl Charlotte Daniel Ian Kallum Martin Nathan Nick Question Title * 2. How well did we keep you up to date with the progress of your case? Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Question Title * 3. How was the professionalism of your helpdesk engineer? Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Question Title * 4. How would you rate the time in which we resolved your case? Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Question Title * 5. How knowledgeable was your helpdesk engineer in regards to your fault? Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Question Title * 6. Overall rating of your helpdesk experience? Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Poor Below Satisfactory Satisfactory Above Satisfactory Excellent Question Title * 7. Please enter your company name: Question Title * 8. Please enter your Advantex case reference number: Question Title * 9. Any further comments you wish to add ? Done