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PATIENT TRANSPORT SURVEY

How was your journey today?

ATL Patient Transport Survey:
Please take a moment of your time to complete this survey.  This will aid us in gaining an understanding of your thoughts on our service, as well as highlight areas where improvement is needed.
Please note that this info is anonymised.
1.How would you best describe yourself? 
I am a:
2.How often do you use patient transport services?
3.Please choose the type of vehicle that you usually require:
4.Do you require a carer / healthcare assistant to travel alongside you?
5.Have you used patient transport before?
6.Would you be happy to travel with other patients?
7.Did you get to your appointment on time?
8.How long do you think it is acceptable to wait for the patient transport service?
9.Do you think that the patient transport service makes good use of technology? 
For example:  phoning you in the morning to confirm pick up time
10.Thinking about your recent experience, how likely are you to recommend our service to friends or family?
11.Were you contacted prior to your appointment to confirm your transport?
12.Would you prefer to be contacted in regards to booked transport, or receive a text message when the AMB is nearby.
13.The ambulance you travelled in was clean and tidy.
14.The staff you interacted with were polite and courteous at all times.
15.You felt safe and comfortable throughout your journey.
16.What is most important to you when using patient transport vehicles?  Please choose up to three from the list below:
17.What parts of the service from the following list are the most important in your opinion? 
Please choose up to three from the list below:
18.Age Range
19.Do you have any other comments, questions or concerns?
20.Please select from the drop down list the Trust you are attending to, and provide us with the unit/wards name below:
21.If you would like us to repsond to your comments please provide your details below.
(Alternatively this survey is anonymous and no response will be provided)