SurveyMonkey Powered Online Survey

Thanks for agreeing to fill in our customer survey. It will take less than 5 minutes. We appreciate that many of you fly with us regularly and your feedback is vitally important to help us improve the service you receive and therefore we would be grateful if you are able to spend just a few minutes to complete our survey. We won't send more than one survey request per month to any single email address.

Thinking specifically about your last flight with us, help us in answering the following questions.

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1. Which route did you fly on?

London Gatwick

London City

Birmingham

Alderney Southampton

Alderney Guernsey

Bristol

Guernsey Southampton

Exeter

Jersey

Leeds Bradford

Manchester

Dublin

Other

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2. What was the purpose of these flights?

Leisure - holiday, sports, shopping, short break

Business - Travelling for work/business

Visiting friends or family - Visiting a relative or friend

Catch a connecting flight - Travelling to/from a connecting flight

If you selected 'Catch a connecting flight' above, where were you connecting to?

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3. What was the duration of your trip?

One-way

Day trip

1-3 nights

More than 3 nights

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4. Thinking about this trip, did you:

Book late (10 days or less prior to travel)

10 - 21 days prior to travel

22 days - 2 months prior to travel

More than 2 months prior to travel

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5. Can you remember what ticket type you bought?

Light

Smart

Flexi

Other

Can't remember

Light

Smart

Flexi

Other

Can't remember

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6. What extras did you purchase through Aurigny?
(Note: this is beyond what’s included in your ticket price)

	Seat selection	Luggage	Flight change	Car hire	Hotels	Insurance	None
Extras	Extras Seat selection	Extras Luggage	Extras Flight change	Extras Car hire	Extras Hotels	Extras Insurance	Extras None

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7. What extras did you purchase independently?

	Car hire	Hotels	Insurance	None
Extras	Extras Car hire	Extras Hotels	Extras Insurance	Extras None

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8. Did you buy anything on board this plane?

Duty Free

Refreshments (SkySnacks)

I didn't buy anything

Do you have any comments on the selection provided in Duty Free or SkySnacks?

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9. How many Aurigny flights have you taken in the past 3 months?

Only this one

2-5

6-15

15+

Now we’d like to know what your experience was like for these flights.
Please indicate how much you agree with the following statements.

Question Title

10. Planning and booking experience

	Strongly Disagree	Disagree	Neither Agree or Disagree	Agree	Strongly Agree
Aurigny gives me the right choices for my needs in planning my travel	Aurigny gives me the right choices for my needs in planning my travel Strongly Disagree	Aurigny gives me the right choices for my needs in planning my travel Disagree	Aurigny gives me the right choices for my needs in planning my travel Neither Agree or Disagree	Aurigny gives me the right choices for my needs in planning my travel Agree	Aurigny gives me the right choices for my needs in planning my travel Strongly Agree
Booking my flight was simple and painless	Booking my flight was simple and painless Strongly Disagree	Booking my flight was simple and painless Disagree	Booking my flight was simple and painless Neither Agree or Disagree	Booking my flight was simple and painless Agree	Booking my flight was simple and painless Strongly Agree

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11. Travelling experience

	Strongly Disagree	Disagree	Neither Agree or Disagree	Agree	Strongly Agree
Aurigny helps me set off to the airport confident that I’ll successfully travel	Aurigny helps me set off to the airport confident that I’ll successfully travel Strongly Disagree	Aurigny helps me set off to the airport confident that I’ll successfully travel Disagree	Aurigny helps me set off to the airport confident that I’ll successfully travel Neither Agree or Disagree	Aurigny helps me set off to the airport confident that I’ll successfully travel Agree	Aurigny helps me set off to the airport confident that I’ll successfully travel Strongly Agree
My check-in and boarding process was handled professionally	My check-in and boarding process was handled professionally Strongly Disagree	My check-in and boarding process was handled professionally Disagree	My check-in and boarding process was handled professionally Neither Agree or Disagree	My check-in and boarding process was handled professionally Agree	My check-in and boarding process was handled professionally Strongly Agree
Our flight crew were welcoming and approachable	Our flight crew were welcoming and approachable Strongly Disagree	Our flight crew were welcoming and approachable Disagree	Our flight crew were welcoming and approachable Neither Agree or Disagree	Our flight crew were welcoming and approachable Agree	Our flight crew were welcoming and approachable Strongly Agree
If there was a delay or disruption communication was good? (Please skip this question if your flight was not delayed)	If there was a delay or disruption communication was good? (Please skip this question if your flight was not delayed) Strongly Disagree	If there was a delay or disruption communication was good? (Please skip this question if your flight was not delayed) Disagree	If there was a delay or disruption communication was good? (Please skip this question if your flight was not delayed) Neither Agree or Disagree	If there was a delay or disruption communication was good? (Please skip this question if your flight was not delayed) Agree	If there was a delay or disruption communication was good? (Please skip this question if your flight was not delayed) Strongly Agree

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12. After my journey

	Strongly Disagree	Disagree	Neither Agree or Disagree	Agree	Strongly Agree
Any post flight needs are dealt with effectively	Any post flight needs are dealt with effectively Strongly Disagree	Any post flight needs are dealt with effectively Disagree	Any post flight needs are dealt with effectively Neither Agree or Disagree	Any post flight needs are dealt with effectively Agree	Any post flight needs are dealt with effectively Strongly Agree

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13. On the basis of your personal experience for this trip, how likely is it that you would recommend Aurigny to a friend or colleague? (10 being very likely)

Please explain why

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14. Email address (optional)

Email Address

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1. Which route did you fly on?

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2. What was the purpose of these flights?

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3. What was the duration of your trip?

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4. Thinking about this trip, did you:

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5. Can you remember what ticket type you bought?

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6. What extras did you purchase through Aurigny?(Note: this is beyond what’s included in your ticket price)

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7. What extras did you purchase independently?

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8. Did you buy anything on board this plane?

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9. How many Aurigny flights have you taken in the past 3 months?

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10. Planning and booking experience

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11. Travelling experience

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12. After my journey

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13. On the basis of your personal experience for this trip, how likely is it that you would recommend Aurigny to a friend or colleague? (10 being very likely)

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14. Email address (optional)

6. What extras did you purchase through Aurigny?
(Note: this is beyond what’s included in your ticket price)