Selby District AVS Community Transport Consultation

Selby District AVS has been running a Community Transport Service for many years. There are currently two dimensions to the service; a volunteer car driver scheme and a minibus hire scheme.

The purpose of this consultation is to ensure that the Community Transport service is providing a first-class service and responding to the needs of our customers.

Thank you for taking the time to complete this survey please return by Friday 15th February 2018.

Thank you for completing this survey. If you have any questions about Community Transport for this consultation, please ring 01757 291111.

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* 1. Are you aware of the volunteer car driver scheme?

Yes

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* 2. Are you aware of the minibus hire scheme?

Yes

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* 3. Do you think it is important that we have a volunteer car driver scheme and minibus hire scheme in place?

Yes

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* 4. Are you? (please tick all that apply);

A current user of the volunteer car driver scheme

A previous user of the volunteer car driver scheme

A current user of the minibus hire scheme

A previous user of the minibus hire scheme

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* 5. Would you like to see any of the following being developed? (please tick all that apply)

Increased awareness and publicity

More volunteer drivers

Travel Club – with regular trips out including surprise trips

Regular weekly run to the supermarket

Our volunteer drivers being trained to act as Community Ambassadors – providing up to date information on local activities

Other (please specify)

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* 6. Are You?

Male

Female

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* 7. Do you class yourself as having a disability?

Yes

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* 8. How old are you?

Under 16

17-20

21-30

31-40

41-50

51-60

61-70

Over 70

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* 9. What is your postcode?

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* 10. Would you like any of the following? (please tick all that apply)

Information about volunteering as a driver

More information about our volunteer car driver scheme

More information about our minibus hire scheme

A copy of the survey results

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* 11. Are you happy for us to contact you to discuss your responses in more detail?

Yes

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* 12. If you have requested any further information or discussion, please provide the following; Your name, Telephone number, Email/postal address

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* 13. Please complete the following if you are an existing Volunteer Car Driver Scheme Client
How would you rate the following aspects of the service?

	Excellent	Good	Not so good	Poor
Booking Process	Booking Process Excellent	Booking Process Good	Booking Process Not so good	Booking Process Poor
Cleanliness of the vehicle	Cleanliness of the vehicle Excellent	Cleanliness of the vehicle Good	Cleanliness of the vehicle Not so good	Cleanliness of the vehicle Poor
Punctuality	Punctuality Excellent	Punctuality Good	Punctuality Not so good	Punctuality Poor
Driver's attitude	Driver's attitude Excellent	Driver's attitude Good	Driver's attitude Not so good	Driver's attitude Poor
Flexibility of service	Flexibility of service Excellent	Flexibility of service Good	Flexibility of service Not so good	Flexibility of service Poor
Value for money of the service	Value for money of the service Excellent	Value for money of the service Good	Value for money of the service Not so good	Value for money of the service Poor
Overall Satisfaction	Overall Satisfaction Excellent	Overall Satisfaction Good	Overall Satisfaction Not so good	Overall Satisfaction Poor

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* 14. Does your driver do any of the following or if not, would you like them to do them for you? (please tick all that apply)

	Already Do	Would like to be offered
Sit with you whilst waiting for appointments	Sit with you whilst waiting for appointments Already Do	Sit with you whilst waiting for appointments Would like to be offered
Keep you informed about what is going on where you live	Keep you informed about what is going on where you live Already Do	Keep you informed about what is going on where you live Would like to be offered
Assist with carrying packages / shopping	Assist with carrying packages / shopping Already Do	Assist with carrying packages / shopping Would like to be offered
Assistance with unpacking and putting away shopping	Assistance with unpacking and putting away shopping Already Do	Assistance with unpacking and putting away shopping Would like to be offered
Assistance getting to and from and in and out of the vehicle	Assistance getting to and from and in and out of the vehicle Already Do	Assistance getting to and from and in and out of the vehicle Would like to be offered

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* 15. Please complete the following if you are an existing Minibus Hire Scheme Client
How would you rate the following aspects?

	Excellent	Good	Not so good	Poor
Booking Process	Booking Process Excellent	Booking Process Good	Booking Process Not so good	Booking Process Poor
Cleanliness of the vehicle	Cleanliness of the vehicle Excellent	Cleanliness of the vehicle Good	Cleanliness of the vehicle Not so good	Cleanliness of the vehicle Poor
Driver’s attitude	Driver’s attitude Excellent	Driver’s attitude Good	Driver’s attitude Not so good	Driver’s attitude Poor
Flexibility of service	Flexibility of service Excellent	Flexibility of service Good	Flexibility of service Not so good	Flexibility of service Poor
Value for money of the Service	Value for money of the Service Excellent	Value for money of the Service Good	Value for money of the Service Not so good	Value for money of the Service Poor
Overall satisfaction	Overall satisfaction Excellent	Overall satisfaction Good	Overall satisfaction Not so good	Overall satisfaction Poor

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* 16. To what extent would you like to use either of the schemes in the future?

	More	The same	Less	Not at all
Volunteer Car Driver Scheme	Volunteer Car Driver Scheme More	Volunteer Car Driver Scheme The same	Volunteer Car Driver Scheme Less	Volunteer Car Driver Scheme Not at all
Minibus Hire Scheme	Minibus Hire Scheme More	Minibus Hire Scheme The same	Minibus Hire Scheme Less	Minibus Hire Scheme Not at all

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* 17. If you have answered more to either of the questions above, what is currently preventing you from doing so? (please tick all that apply)

Cost

Lack of flexibility

Lack of awareness

Other (please specify)

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* 1. Are you aware of the volunteer car driver scheme?

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* 2. Are you aware of the minibus hire scheme?

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* 3. Do you think it is important that we have a volunteer car driver scheme and minibus hire scheme in place?

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* 4. Are you? (please tick all that apply);

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* 5. Would you like to see any of the following being developed? (please tick all that apply)

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* 6. Are You?

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* 7. Do you class yourself as having a disability?

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* 8. How old are you?

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* 9. What is your postcode?

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* 10. Would you like any of the following? (please tick all that apply)

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* 11. Are you happy for us to contact you to discuss your responses in more detail?

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* 12. If you have requested any further information or discussion, please provide the following; Your name, Telephone number, Email/postal address

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* 13. Please complete the following if you are an existing Volunteer Car Driver Scheme ClientHow would you rate the following aspects of the service?

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* 14. Does your driver do any of the following or if not, would you like them to do them for you? (please tick all that apply)

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* 15. Please complete the following if you are an existing Minibus Hire Scheme ClientHow would you rate the following aspects?

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* 16. To what extent would you like to use either of the schemes in the future?

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* 17. If you have answered more to either of the questions above, what is currently preventing you from doing so? (please tick all that apply)

* 13. Please complete the following if you are an existing Volunteer Car Driver Scheme Client
How would you rate the following aspects of the service?

* 15. Please complete the following if you are an existing Minibus Hire Scheme Client
How would you rate the following aspects?