Exit this survey Aspatria Farmers Survey 1. Member and Customer Survey Your Board are looking for feedback from its members to assist with the on-going development of its services. As a co-op our main purpose is to serve our members so its important we listen to your comments to help us improve. Question Title * 1. Are you a member of Aspatria Farmers? Yes No Question Title * 2. Why are you a member of Aspatria Farmers? (Please tick all boxes that apply) It is a Farmer owned business Local presence Breadth of stocks and services Competitive prices Quality of staff Technical advice Trustworthy Service levels Family Loyalty Other If Other (please specify) Question Title * 3. Which of the following best describes you? Full-time farmer Part-time farmer Non-Farmer Question Title * 4. Please indicate the total area you farm? up to 200 acres 201 - 450 acres > 450 acres Question Title * 5. What farm enterprises do you have? (please tick all that apply) Dairy Cows Beef Cows /cattle Combinable Crops Sheep Intensive (Pigs, Poultry) Other (please specify) Question Title * 6. Aspatria Farmers have been in existence for nearly 150-years, how long has your family been a member? less than 10 yrs 10 - 30 yrs over 30 yrs Question Title * 7. How often do you conduct business with Aspatria Farmers? Regularly (weekly) Occasionally (monthly) Seldom (only a few times /year) Rarely (nothing in last year) Question Title * 8. On average, how much business do you conduct per year with Aspatria Farmers? Less than £5,000 £5,000- £20,000 £20,000 - £50,000 Over £50,000 Question Title * 9. What 3 words would you use to describe Aspatria Farmers? 1 2 3 Question Title * 10. What share of your business per product group do you conduct with Aspatria Farmers? (If you don't use that product just leave the row blank) None less than 50% over 50% All (100%) Animal Feeds Animal Feeds None Animal Feeds less than 50% Animal Feeds over 50% Animal Feeds All (100%) Fertlisers Fertlisers None Fertlisers less than 50% Fertlisers over 50% Fertlisers All (100%) AgChem /Crop Protection AgChem /Crop Protection None AgChem /Crop Protection less than 50% AgChem /Crop Protection over 50% AgChem /Crop Protection All (100%) Seed Seed None Seed less than 50% Seed over 50% Seed All (100%) Animal Health Animal Health None Animal Health less than 50% Animal Health over 50% Animal Health All (100%) Engineering Services Engineering Services None Engineering Services less than 50% Engineering Services over 50% Engineering Services All (100%) General Farm Supplies General Farm Supplies None General Farm Supplies less than 50% General Farm Supplies over 50% General Farm Supplies All (100%) Question Title * 11. For those products you purchase from Aspatrai Farmers, what are the main reasons? (Tick all boxes that apply) Competitive prices Technical support Excellent Service Convenience /Local Farmer owned Member dividend Relationship staff Animal Feed Animal Feed Competitive prices Animal Feed Technical support Animal Feed Excellent Service Animal Feed Convenience /Local Animal Feed Farmer owned Animal Feed Member dividend Animal Feed Relationship staff Fertiliser Fertiliser Competitive prices Fertiliser Technical support Fertiliser Excellent Service Fertiliser Convenience /Local Fertiliser Farmer owned Fertiliser Member dividend Fertiliser Relationship staff AgChem /Crop Protection AgChem /Crop Protection Competitive prices AgChem /Crop Protection Technical support AgChem /Crop Protection Excellent Service AgChem /Crop Protection Convenience /Local AgChem /Crop Protection Farmer owned AgChem /Crop Protection Member dividend AgChem /Crop Protection Relationship staff Seeds (crops & grass) Seeds (crops & grass) Competitive prices Seeds (crops & grass) Technical support Seeds (crops & grass) Excellent Service Seeds (crops & grass) Convenience /Local Seeds (crops & grass) Farmer owned Seeds (crops & grass) Member dividend Seeds (crops & grass) Relationship staff Animal Health Animal Health Competitive prices Animal Health Technical support Animal Health Excellent Service Animal Health Convenience /Local Animal Health Farmer owned Animal Health Member dividend Animal Health Relationship staff Engineering services Engineering services Competitive prices Engineering services Technical support Engineering services Excellent Service Engineering services Convenience /Local Engineering services Farmer owned Engineering services Member dividend Engineering services Relationship staff General farm supplies General farm supplies Competitive prices General farm supplies Technical support General farm supplies Excellent Service General farm supplies Convenience /Local General farm supplies Farmer owned General farm supplies Member dividend General farm supplies Relationship staff Any Comments? Question Title * 12. Of all the services we offer which is of most value to you? 1 2 3 Question Title * 13. What would encourage you to do more business with us? Question Title * 14. Please provide an assessment of Aspatria Farmers on a range of factors based on a scale 1 (poor) to 5 (excellent) 1 2 3 4 5 The competitieveness of our prices The competitieveness of our prices 1 The competitieveness of our prices 2 The competitieveness of our prices 3 The competitieveness of our prices 4 The competitieveness of our prices 5 The quality of our staff The quality of our staff 1 The quality of our staff 2 The quality of our staff 3 The quality of our staff 4 The quality of our staff 5 Our ability to listen to you Our ability to listen to you 1 Our ability to listen to you 2 Our ability to listen to you 3 Our ability to listen to you 4 Our ability to listen to you 5 Our quality of service Our quality of service 1 Our quality of service 2 Our quality of service 3 Our quality of service 4 Our quality of service 5 We do what we promise We do what we promise 1 We do what we promise 2 We do what we promise 3 We do what we promise 4 We do what we promise 5 Pride in being a member Pride in being a member 1 Pride in being a member 2 Pride in being a member 3 Pride in being a member 4 Pride in being a member 5 Trustwothy, our honesty Trustwothy, our honesty 1 Trustwothy, our honesty 2 Trustwothy, our honesty 3 Trustwothy, our honesty 4 Trustwothy, our honesty 5 Any comments? Question Title * 15. When dealing with us, do you find that our invoices & accounts are accurate, and if you have any queries they are dealt with promptly? Yes No Unsure Any comments Question Title * 16. For the past year we have produced a monthly Newsletter, how useful is that to you? Limited value Useful Very useful Question Title * 17. Do we do enough to keep you informed on technical issues, new developments and products? Yes No Unsure Question Title * 18. What is your preferred communication method? (Tick as many as you wish) Newsletter Post /Mail Text E-Mail By 'phone call Visit Web site Question Title * 19. Are there any additional services you would like to see us offer? Yes No If 'Yes' please specify Question Title * 20. Would you like Aspatria Farmers to establish a Farmer Buying Group for some key products (e.g. Fertiliser, feed, fuel) Yes No Unsure If 'Yes', which product(s) Question Title * 21. How likely is it that you would recommend Aspatria Farmers to a neighbour or friend? 1 2 3 4 5 Rating 1 (not at all) - 5 (extremely likely) Rating 1 (not at all) - 5 (extremely likely) 1 Rating 1 (not at all) - 5 (extremely likely) 2 Rating 1 (not at all) - 5 (extremely likely) 3 Rating 1 (not at all) - 5 (extremely likely) 4 Rating 1 (not at all) - 5 (extremely likely) 5 Question Title * 22. Having considered all aspects of Aspatria Farmers' operations, how would you rate the overall business and its service? 1 2 3 4 5 6 7 8 9 10 Rating (1 poor - 10 excellent) Rating (1 poor - 10 excellent) 1 Rating (1 poor - 10 excellent) 2 Rating (1 poor - 10 excellent) 3 Rating (1 poor - 10 excellent) 4 Rating (1 poor - 10 excellent) 5 Rating (1 poor - 10 excellent) 6 Rating (1 poor - 10 excellent) 7 Rating (1 poor - 10 excellent) 8 Rating (1 poor - 10 excellent) 9 Rating (1 poor - 10 excellent) 10 Question Title * 23. Would you like the opportunity to be more involved in helping shape the future of Aspatria Farmers? Yes No Unsure If 'Yes', how? Question Title * 24. Finally, do you have any general comments on Aspatria Farmers? Question Title * 25. To enter the prize draw please provide your name, address and mobile tel number.Three lucky winners will each receive £100 worth of vouchers to spend at our Country Stores. Name Address Mobile No MANY THANKS FOR TAKING THE TIME TO PROVIDE YOUR FEEDBACK.Please return your completed form in the pre-paid envelope provided. Done
