We really value your feedback and use it to shape our services. As you may be aware we have changed the way that patients access appointments and make requests for medication, sick notes and referrals. Over the past year we have enhanced our telephone menu options so patients are routed to the right team member or information safely and efficiently. 

If you have recently used the new system we would like to know about your experience. Please complete the questions below. This information will be shared with our innovation team and we'll update you with any changes we have made.

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* 1. How long have you been a patient at Wide Way Medical Centre?

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* 2. If you have a question about your health, how would you normally deal with it? 

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* 3. How do you usually contact the practice?

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* 4. If you usually contact us by phone, would you consider using an online option to send a query, request medication, request a sick note or referral if there was a service available?

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* 5. If you had an urgent request was this dealt with within... (choose an option)

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* 6. If you had a routine request was this dealt with within ... (choose an option)

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* 7. Did you get your desired outcome?

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* 8. Please rate your recent experience

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* 9. Please give a reason for your rating. What could be improved? 

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