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Customer Service Questionaire
Intro
Thank you for contacting Merseyrail's Customer Relations team, your experience is really important to us. By anonymously participating in our short 2-minute survey, you will help us ensure we are on the right track.
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1.
How often do you travel on Merseyrail trains?
(Required.)
Everyday
A few times a week
Once a month
Less than a month
None at all
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2.
On a scale of 0 to 10,
How likely is it that you would recommend this product to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
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3.
What was your contact with Merseyrail regarding?
(Required.)
General Enquiry
Complaint
Penalty Fare/ Fine
Passenger Assistance booking
Other (please specify)
