Patient Survey Question Title * 1. When did you last see or speak to a GP or nurse from your GP surgery? In the past 3 months Between 3 and 6 months ago Between 6 and 12 months ago More than 12 months ago I have never seen a GP from my GP surgery OK Question Title * 2. How happy were you with the last GP or nurse you saw? Very happy Fairly happy Neither happy or unhappy Unhappy Very unhappy OK Question Title * 3. Generally, how easy is it to get through to someone at your GP surgery on the phone? Very easy Fairly easy Not very easy Not at all easy Haven't tried OK Question Title * 4. How do you normally book appointments to see a GP or nurse at your GP surgery? In person By phone By fax machine Online Doesn't apply OK Question Title * 5. As far as you know, which of the following online services does your GP surgery offer? Booking appointments online Ordering repeat prescriptions online Accessing my medical records online None of these Don't know OK Question Title * 6. Overall, how would you describe your experiences of making an appointment? Very good Fairly good Neither good nor poor Fairly poor Very poor OK Question Title * 7. How satisfied are you with the hours that your surgery is open? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied I'm not sure when my surgery is open OK Question Title * 8. Overall, how would you describe your experience of your GP surgery? Very good Fairly good Neither good nor poor Fairly poor Very poor OK Question Title * 9. How likely are you to recommend your GP surgery to someone who has just moved to your local area? Extremely unlikely unlikely Neither likely or unlikely Likely extremely likely Extremely unlikely unlikely Neither likely or unlikely Likely extremely likely OK Question Title * 10. How far in advance was an available appointment? On the day Within the next 7 days 2 weeks 3 weeks OK DONE