Bedford - An inclusive town? Accessibility Survey 2019

Welcome to the 'Bedford - An Inclusive Town' survey. These are questions for you to answer which ask about any barriers and accessibility issues you have experienced in Bedford. This could include when you are walking through the town, going shopping, asking for information, going to the Bank, the Dentist or any other service.

If you have any difficulty completing this survey, please contact the Council's Disability, Equality and Access Officer on 01234 718565, who will help you. If you are deaf and need help filling in the questions, you can go to Deaf Space at The Higgins Bedford on certain Fridays and they can help you there - please look on the Access Bedford facebook page for dates.

If BSL is your first language, please click on the links to watch two short films about this survey https://youtu.be/iSABoAhiJAQ and https://youtu.be/Qf_wgtE8qsQ .

'Bedford - an inclusive town' is a new forum of people with disabilities (including those with sensory and learning needs), carers service providers and other professionals who are seeking to make Bedford a more accessible place in which everyone can live, work and enjoy themselves!

We would like to know you feel about accessibility issues generally, but particularly, in the borough of Bedford. We will then do our best to use this information to make Bedford a more accessible place for everyone in the community.

This survey only takes a few minutes to complete. The closing date is 31 December 2019. We will publish our findings and please let us know if you want to be kept informed. Please complete the survey. We need your views and experiences to let us know how Bedford can be more accessible to everyone.

General Data Protection Regulations (GDPR) and the Data Protection Act 2018: Any personal data collected an/or processed under this policy/procedure will be dealt with in accordance with Data Protection Legislation. Data is held securely and accessed by, and disclosed to, only individuals where relevant to this policy/procedure. Comments received will be published, but personal information will not be.

Question Title

* 1. Thinking about accessibility in and around Bedford, how confident are you about visiting new places in the town?

VERY CONFIDENT

FAIRLY CONFIDENT

FAIRLY UNCONFIDENT

NOT AT ALL CONFIDENT

Question Title

* 2. When visiting a new place in or around Bedford, do you try to find disabled access information about it beforehand?

ALWAYS

SOMETIMES

NEVER

Question Title

* 3. If you have used a venue's website to check accessibility before visiting, have you ever found the information to be misleading, confusing or inaccurate?

OFTEN

SOMETIMES

NOT FOUND A PROBLEM

NOT APPLICABLE - DON'T USE THE INTERNET

Question Title

* 4. Have you ever experienced a disappointing trip to a place or had to change your plans at the last minute because of poor accessibility?

OFTEN

SOMETIMES

NEVER

Question Title

* 5. How has poor accessibility in Bedford affected you?

Question Title

* 6. How do you find information about accessibility before visiting somewhere? Please tick any boxes which apply to you.

I CONTACT THE VENUE DIRECTLY

I CHECK THE VENUE WEBSITE

I ASK FRIENDS, COMMUNITY GROUPS OR OTHER PEOPLE

I SEARCH THE INTERNET

NOT APPLICABLE AS I DON'T FIND INFORMATION BEFORE IT GO

OTHER (PLEASE SPECIFY)

Question Title

* 7. If you look on the internet for information how helpful do you find it to be?

VERY HELPFUL

FAIRLY HELPFUL

NOT VERY HELPFUL

NOT APPLICABLE - I DON'T USE THE INTERNET

Question Title

* 8. Please tell what makes places or services difficult to access. Please tick any which apply.

LACK OF BLUE BADGE PARKING SPACES

STEPPED ENTRANCE (NO RAMP)

INTERNAL STEPS

LACK OF INTERNAL LIFTS

CLUTTERED SHOP DISPLAYS

LACK OF TOILET FACILITIES FOR PEOPLE WITH DISABILITIES

POOR SIGNAGE (DIFFICULT TO SEE OR UNDERSTAND)

POOR STAFF ATTITUDE (EG DO NO UNDERSTAND MY NEEDS)

LACK OF INDUCTION LOOP OR OTHER AID TO COMMUNICATION

STAFF NOT TRAINED IN BRITISH SIGN LANGUAGE

INFORMATION NOT IN SUITABLE PRINT STYLE (EG TOO SMALL)

OTHER (PLEASE SPECIFY ANY OTHER DIFFICULTIES)

Question Title

* 9. Please tell us what would make it more likely that you would visit somewhere new, or visit again (eg knowing there are well-informed staff, uncluttered displays, accessible toilet facilities)

Question Title

* 10. If you found somewhere has good accessibility would you....? (please tick any boxes which apply to you)

TELL OTHERS

GO AGAIN

SHARE ON SOCIAL MEDIA

TELL THE SERVICE PROVIDER

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* 11. Finally, it would help us if you could tell us a little bit about yourself (but you don't have to).
I consider myself to be a person with an additional need and/or disability

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* 12. I am the carer of person who has a special education need and/or disability

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* 13. If yes to the previous questions, the person for whom I care has a need which affects his/her ability to: (please tick all boxes that apply)

WALK

SEE

HEAR

BE UNDERSTOOD

Question Title

* 14. Thank you very much for completing our survey. If you wish to be advised when the results of this survey are published on the Bedford Borough Council website in early 2020. please provide the following information. Please note that your response to this survey or your personal details will not be shared with a third party. If you know someone who would like to fill in a paper copy, please leave details.

NAME:

EMAIL ADDRESS:

OR POSTAL ADDRESS:

I WOULD LIKE A PAPER COPY

Bedford - An inclusive town? Accessibility Survey 2019

Question Title

* 1. Thinking about accessibility in and around Bedford, how confident are you about visiting new places in the town?

Question Title

* 2. When visiting a new place in or around Bedford, do you try to find disabled access information about it beforehand?

Question Title

* 3. If you have used a venue's website to check accessibility before visiting, have you ever found the information to be misleading, confusing or inaccurate?

Question Title

* 4. Have you ever experienced a disappointing trip to a place or had to change your plans at the last minute because of poor accessibility?

Question Title

* 5. How has poor accessibility in Bedford affected you?

Question Title

* 6. How do you find information about accessibility before visiting somewhere? Please tick any boxes which apply to you.

Question Title

* 7. If you look on the internet for information how helpful do you find it to be?

Question Title

* 8. Please tell what makes places or services difficult to access. Please tick any which apply.

Question Title

* 9. Please tell us what would make it more likely that you would visit somewhere new, or visit again (eg knowing there are well-informed staff, uncluttered displays, accessible toilet facilities)

Question Title

* 10. If you found somewhere has good accessibility would you....? (please tick any boxes which apply to you)

Question Title

* 11. Finally, it would help us if you could tell us a little bit about yourself (but you don't have to).I consider myself to be a person with an additional need and/or disability

Question Title

* 12. I am the carer of person who has a special education need and/or disability

Question Title

* 13. If yes to the previous questions, the person for whom I care has a need which affects his/her ability to: (please tick all boxes that apply)

Question Title

* 11. Finally, it would help us if you could tell us a little bit about yourself (but you don't have to).
I consider myself to be a person with an additional need and/or disability