Northbank Business Improvement District – 3rd Term Renewal Consultation

The Northbank Business Improvement District (BID) was established in 2013 following a successful ballot of local businesses and renewed for a second five year term in 2018 with an overwhelmingly positive 94% ‘yes’ vote.

Since 2013, through the BID, the private sector has invested more than £18m across a range of projects and services to create an outstanding trading environment for our businesses, their staff and customers. Our work ranges from additional street cleaning and security patrols, to cultural events, marketing/promotional support, building economic resilience (in recent times helping our members through post-Brexit and COVID recoveries) and strategic public realm improvements. An example of the latter is currently underway at the Strand-Aldwych junction where we have led the transformation of these streets into what will soon become a word-class public space, leveraging £22m worth of investment from Westminster City Council in the process.

With our current term coming to an end, we are looking to the future and preparing our 2023-28 Business Plan that will outline our proposals for continuing to support the area for another five years. As our funding comes from local businesses, it is vital that you contribute to and shape this plan so that we deliver against your priorities.

We would therefore be delighted if you could take a few minutes to complete the following survey, and please do share this with colleagues if you wish.

We understand your time is precious so to say “thank you” to all who have completed this survey, we would like to enter you into a prize draw to win a voucher for a bottle of wine and a selection of small plates for 2 guests at Radio Rooftop. Please indicate your agreement to this by entering your details into Q25.

In line with GDPR, your information and responses will be dealt with in strictest confidence and no information will be shared with other parties.

The Northbank BID footprint is set out below:

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* 1. Please provide the following information

Organisation:

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* 2. What sector do you work in?

Corporate/office-based

Retail

Hospitality

Leisure

Government

Other (please specify)

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* 3. Are you familiar with the work of the Northbank BID?

Yes

I am aware of it but not in any detail

Public Realm Management

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* 4. A high quality physical environment is key to the experience of working in and visiting the Northbank area so we aim to raise the standard of our public spaces. Our cleaning team delivers an enhanced service above Westminster City Council’s standard provision and we’re also introducing more ‘greening’ to our streets.

Please rate the importance to you of the following initiatives:

	1 - Not Important	2	3	4	5 - Very Important
Pavement deep cleaning and jet washing	Pavement deep cleaning and jet washing 1 - Not Important	Pavement deep cleaning and jet washing 2	Pavement deep cleaning and jet washing 3	Pavement deep cleaning and jet washing 4	Pavement deep cleaning and jet washing 5 - Very Important
Litter picking/sweeping	Litter picking/sweeping 1 - Not Important	Litter picking/sweeping 2	Litter picking/sweeping 3	Litter picking/sweeping 4	Litter picking/sweeping 5 - Very Important
Graffiti removal	Graffiti removal 1 - Not Important	Graffiti removal 2	Graffiti removal 3	Graffiti removal 4	Graffiti removal 5 - Very Important
On-call janitorial service	On-call janitorial service 1 - Not Important	On-call janitorial service 2	On-call janitorial service 3	On-call janitorial service 4	On-call janitorial service 5 - Very Important
On-street planters, hanging baskets and parklets	On-street planters, hanging baskets and parklets 1 - Not Important	On-street planters, hanging baskets and parklets 2	On-street planters, hanging baskets and parklets 3	On-street planters, hanging baskets and parklets 4	On-street planters, hanging baskets and parklets 5 - Very Important

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* 5. How would you rate the cleanliness and appearance of Northbank’s streets and public spaces compared to elsewhere in London?

Much better

A little better

The same

A little worse

Much worse

Don't know

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* 6. Are there any further services that you would like to see the BID deliver under the theme of Public Realm Management?

Yes

If yes, please provide some detail

Strategic Vision and Placemaking

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* 7. The BID is a key player in the future development of the area, working with key partners such as Westminster City Council, Transport for London and Network Rail at a strategic level to create a vision for an improved public realm and sense of place. We will focus on creating new public green spaces, wayfinding, reducing traffic congestion, improving air quality and encouraging walking & cycling.

Please rate the importance to you of the following initiatives:

	1 - Not Important	2	3	4	5 - Very Important
New public gardens and green spaces	New public gardens and green spaces 1 - Not Important	New public gardens and green spaces 2	New public gardens and green spaces 3	New public gardens and green spaces 4	New public gardens and green spaces 5 - Very Important
Widened pavements and more pedestrian space	Widened pavements and more pedestrian space 1 - Not Important	Widened pavements and more pedestrian space 2	Widened pavements and more pedestrian space 3	Widened pavements and more pedestrian space 4	Widened pavements and more pedestrian space 5 - Very Important
Enhancement of the Strand’s side streets and alleyways	Enhancement of the Strand’s side streets and alleyways 1 - Not Important	Enhancement of the Strand’s side streets and alleyways 2	Enhancement of the Strand’s side streets and alleyways 3	Enhancement of the Strand’s side streets and alleyways 4	Enhancement of the Strand’s side streets and alleyways 5 - Very Important
Greater use and activiation of the public space along the Riverfront	Greater use and activiation of the public space along the Riverfront 1 - Not Important	Greater use and activiation of the public space along the Riverfront 2	Greater use and activiation of the public space along the Riverfront 3	Greater use and activiation of the public space along the Riverfront 4	Greater use and activiation of the public space along the Riverfront 5 - Very Important
Redeveloped and improved Charing Cross Station	Redeveloped and improved Charing Cross Station 1 - Not Important	Redeveloped and improved Charing Cross Station 2	Redeveloped and improved Charing Cross Station 3	Redeveloped and improved Charing Cross Station 4	Redeveloped and improved Charing Cross Station 5 - Very Important
Improved cycling infrastructure (cycle lanes / safe cycling routes and bike parking)	Improved cycling infrastructure (cycle lanes / safe cycling routes and bike parking) 1 - Not Important	Improved cycling infrastructure (cycle lanes / safe cycling routes and bike parking) 2	Improved cycling infrastructure (cycle lanes / safe cycling routes and bike parking) 3	Improved cycling infrastructure (cycle lanes / safe cycling routes and bike parking) 4	Improved cycling infrastructure (cycle lanes / safe cycling routes and bike parking) 5 - Very Important
Better signage and wayfinding	Better signage and wayfinding 1 - Not Important	Better signage and wayfinding 2	Better signage and wayfinding 3	Better signage and wayfinding 4	Better signage and wayfinding 5 - Very Important
Reduced vehicle traffic	Reduced vehicle traffic 1 - Not Important	Reduced vehicle traffic 2	Reduced vehicle traffic 3	Reduced vehicle traffic 4	Reduced vehicle traffic 5 - Very Important
Consolidation of freight collections and deliveries	Consolidation of freight collections and deliveries 1 - Not Important	Consolidation of freight collections and deliveries 2	Consolidation of freight collections and deliveries 3	Consolidation of freight collections and deliveries 4	Consolidation of freight collections and deliveries 5 - Very Important
Greater availability of charging infrastructure for electric vehicles	Greater availability of charging infrastructure for electric vehicles 1 - Not Important	Greater availability of charging infrastructure for electric vehicles 2	Greater availability of charging infrastructure for electric vehicles 3	Greater availability of charging infrastructure for electric vehicles 4	Greater availability of charging infrastructure for electric vehicles 5 - Very Important

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* 8. What would encourage you to spend more time in the Northbank at lunchtime, evenings and weekends?

Extended shopping hours (earlier mornings and later evenings)

Managed events and activities in public spaces (e.g. music or festivals)

More activities, events and venues for families & children

More varied leisure and entertainment offer (e.g. comedy clubs, cinemas & music venues)

More cultural / visitor attractions

Better retail offer

More restaurants/cafes/bars

Guides and information on what to do and where to go

Improvements to access facilities to aid mobility and movement around the area

Other

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* 9. We are currently working with property owners to enhance the retail, leisure and hospitality offer along the Strand – what would you like to see more of? (select all that apply)

Nothing – it’s fine as it is

Fashion & clothing

Homeware & electronics

Independent brands

Chain brands

Affordable retail

High-end retail

Grocery / food

Health & beauty / salons

Gyms / leisure

Meanwhile use & pop-ups

Other (please specify)

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* 10. Are there any further initiatives that you would like to see the BID deliver under the theme of Strategic Vision?

Yes

If yes, please provide some detail:

Community Safety and Business Resilience

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* 11. We run a number of initiatives to keep our community safe – whether they prevent crime and anti-social behaviour or enhance our collective resilience to major incidents such as civil emergencies and terrorism.

Please rate the importance to you of the following initiatives:

	1 - Not Important	2	3	4	5 - Very Important
Security Patrol Team	Security Patrol Team 1 - Not Important	Security Patrol Team 2	Security Patrol Team 3	Security Patrol Team 4	Security Patrol Team 5 - Very Important
Business-to-business radio scheme	Business-to-business radio scheme 1 - Not Important	Business-to-business radio scheme 2	Business-to-business radio scheme 3	Business-to-business radio scheme 4	Business-to-business radio scheme 5 - Very Important
Bikeregister marking events	Bikeregister marking events 1 - Not Important	Bikeregister marking events 2	Bikeregister marking events 3	Bikeregister marking events 4	Bikeregister marking events 5 - Very Important
Counter-terrorism awareness training	Counter-terrorism awareness training 1 - Not Important	Counter-terrorism awareness training 2	Counter-terrorism awareness training 3	Counter-terrorism awareness training 4	Counter-terrorism awareness training 5 - Very Important
Tabletop exercises in partnership with the police	Tabletop exercises in partnership with the police 1 - Not Important	Tabletop exercises in partnership with the police 2	Tabletop exercises in partnership with the police 3	Tabletop exercises in partnership with the police 4	Tabletop exercises in partnership with the police 5 - Very Important
Emergency Notification System (alerts regarding security incidents and disruptive events)	Emergency Notification System (alerts regarding security incidents and disruptive events) 1 - Not Important	Emergency Notification System (alerts regarding security incidents and disruptive events) 2	Emergency Notification System (alerts regarding security incidents and disruptive events) 3	Emergency Notification System (alerts regarding security incidents and disruptive events) 4	Emergency Notification System (alerts regarding security incidents and disruptive events) 5 - Very Important
Training and support for licensed premises and night time venues.	Training and support for licensed premises and night time venues. 1 - Not Important	Training and support for licensed premises and night time venues. 2	Training and support for licensed premises and night time venues. 3	Training and support for licensed premises and night time venues. 4	Training and support for licensed premises and night time venues. 5 - Very Important

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* 12. How safe do you feel in the Northbank area?

	1 - Not Safe	2	3	4	5 - Very Safe
During the day	During the day 1 - Not Safe	During the day 2	During the day 3	During the day 4	During the day 5 - Very Safe
During the evening/night	During the evening/night 1 - Not Safe	During the evening/night 2	During the evening/night 3	During the evening/night 4	During the evening/night 5 - Very Safe

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* 13. Do you have any other suggestions on what we could do to make the Northbank area safer?

Yes

If yes, please provide some detail:

Marketing and Promotion

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* 14. Our showcasing of what the area has to offer in terms of its retail, leisure, hospitality, history and culture ensures that it’s one of the capital’s premier destinations. We also collaborate with other central London BIDs and business groups to campaign on issues affecting the business community.

Please rate the importance to you of the following initiatives:

	1 - Not Important	2	3	4	5 - Very Important
Visitor welcome and information service (e.g. on-street ‘Ambassadors’)	Visitor welcome and information service (e.g. on-street ‘Ambassadors’) 1 - Not Important	Visitor welcome and information service (e.g. on-street ‘Ambassadors’) 2	Visitor welcome and information service (e.g. on-street ‘Ambassadors’) 3	Visitor welcome and information service (e.g. on-street ‘Ambassadors’) 4	Visitor welcome and information service (e.g. on-street ‘Ambassadors’) 5 - Very Important
Privilege Card offers	Privilege Card offers 1 - Not Important	Privilege Card offers 2	Privilege Card offers 3	Privilege Card offers 4	Privilege Card offers 5 - Very Important
Email newsletters	Email newsletters 1 - Not Important	Email newsletters 2	Email newsletters 3	Email newsletters 4	Email newsletters 5 - Very Important
Website content and listings	Website content and listings 1 - Not Important	Website content and listings 2	Website content and listings 3	Website content and listings 4	Website content and listings 5 - Very Important
Social media content	Social media content 1 - Not Important	Social media content 2	Social media content 3	Social media content 4	Social media content 5 - Very Important
On-street events and activations	On-street events and activations 1 - Not Important	On-street events and activations 2	On-street events and activations 3	On-street events and activations 4	On-street events and activations 5 - Very Important
Networking events	Networking events 1 - Not Important	Networking events 2	Networking events 3	Networking events 4	Networking events 5 - Very Important
Christmas lights along the Strand	Christmas lights along the Strand 1 - Not Important	Christmas lights along the Strand 2	Christmas lights along the Strand 3	Christmas lights along the Strand 4	Christmas lights along the Strand 5 - Very Important
Collecting and sharing footfall data	Collecting and sharing footfall data 1 - Not Important	Collecting and sharing footfall data 2	Collecting and sharing footfall data 3	Collecting and sharing footfall data 4	Collecting and sharing footfall data 5 - Very Important
Lobbying central and local government for investment in the BID area	Lobbying central and local government for investment in the BID area 1 - Not Important	Lobbying central and local government for investment in the BID area 2	Lobbying central and local government for investment in the BID area 3	Lobbying central and local government for investment in the BID area 4	Lobbying central and local government for investment in the BID area 5 - Very Important
Participating in pan-London promotional campaigns such as ‘Let’s Do London’ and ‘London’s Love Affair’	Participating in pan-London promotional campaigns such as ‘Let’s Do London’ and ‘London’s Love Affair’ 1 - Not Important	Participating in pan-London promotional campaigns such as ‘Let’s Do London’ and ‘London’s Love Affair’ 2	Participating in pan-London promotional campaigns such as ‘Let’s Do London’ and ‘London’s Love Affair’ 3	Participating in pan-London promotional campaigns such as ‘Let’s Do London’ and ‘London’s Love Affair’ 4	Participating in pan-London promotional campaigns such as ‘Let’s Do London’ and ‘London’s Love Affair’ 5 - Very Important

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* 15. Are there any other ways in which the Northbank BID could promote the area?

Yes

If yes, please provide some detail:

Environmental, Social and Corporate Governance (ESG)

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* 16. The BID has the ability to be a positive influence on our local community and beyond, assisting members with their ESG ambitions and directly implementing our own interventions. With regards to environmental concerns, Westminster City Council has set a target of becoming a carbon neutral City by 2040.

Please rate the importance to you of the following initiatives:

	1 - Not Important	2	3	4	5 - Very Important
Local mentoring and volunteering opportunities	Local mentoring and volunteering opportunities 1 - Not Important	Local mentoring and volunteering opportunities 2	Local mentoring and volunteering opportunities 3	Local mentoring and volunteering opportunities 4	Local mentoring and volunteering opportunities 5 - Very Important
Mental health and wellbeing activities for staff	Mental health and wellbeing activities for staff 1 - Not Important	Mental health and wellbeing activities for staff 2	Mental health and wellbeing activities for staff 3	Mental health and wellbeing activities for staff 4	Mental health and wellbeing activities for staff 5 - Very Important
ESG best-practice sharing and training	ESG best-practice sharing and training 1 - Not Important	ESG best-practice sharing and training 2	ESG best-practice sharing and training 3	ESG best-practice sharing and training 4	ESG best-practice sharing and training 5 - Very Important
Grant funding for local charities	Grant funding for local charities 1 - Not Important	Grant funding for local charities 2	Grant funding for local charities 3	Grant funding for local charities 4	Grant funding for local charities 5 - Very Important
Outreach and support services for those who are homeless or otherwise vulnerable on the streets	Outreach and support services for those who are homeless or otherwise vulnerable on the streets 1 - Not Important	Outreach and support services for those who are homeless or otherwise vulnerable on the streets 2	Outreach and support services for those who are homeless or otherwise vulnerable on the streets 3	Outreach and support services for those who are homeless or otherwise vulnerable on the streets 4	Outreach and support services for those who are homeless or otherwise vulnerable on the streets 5 - Very Important
Reducing waste and improving recycling rates	Reducing waste and improving recycling rates 1 - Not Important	Reducing waste and improving recycling rates 2	Reducing waste and improving recycling rates 3	Reducing waste and improving recycling rates 4	Reducing waste and improving recycling rates 5 - Very Important
District-wide renewable energy provision	District-wide renewable energy provision 1 - Not Important	District-wide renewable energy provision 2	District-wide renewable energy provision 3	District-wide renewable energy provision 4	District-wide renewable energy provision 5 - Very Important
Assistance in sourcing local products and supplies	Assistance in sourcing local products and supplies 1 - Not Important	Assistance in sourcing local products and supplies 2	Assistance in sourcing local products and supplies 3	Assistance in sourcing local products and supplies 4	Assistance in sourcing local products and supplies 5 - Very Important

* 23. We will create a business plan based on the feedback from this consultation and our other ongoing interaction with the local business community; this will be published in the autumn of 2022 ahead of the ballot early in 2023.

To ensure that we liaise with the correct person within your organisation for the ballot, are you likely to be the one responsible for voting?

Yes

No and I don’t know who that would be

No but it is likely that it would be (Name, organisation, job title, email, phone)

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* 24. Any other comments:

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* 25. If you would like to be entered into the prize draw please provide your details below:

Name:

Email Address:

Job Title:

Northbank Business Improvement District – 3rd Term Renewal Consultation

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* 1. Please provide the following information

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* 2. What sector do you work in?

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* 3. Are you familiar with the work of the Northbank BID?

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* 5. How would you rate the cleanliness and appearance of Northbank’s streets and public spaces compared to elsewhere in London?

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* 6. Are there any further services that you would like to see the BID deliver under the theme of Public Realm Management?

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* 8. What would encourage you to spend more time in the Northbank at lunchtime, evenings and weekends?

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* 9. We are currently working with property owners to enhance the retail, leisure and hospitality offer along the Strand – what would you like to see more of? (select all that apply)

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* 10. Are there any further initiatives that you would like to see the BID deliver under the theme of Strategic Vision?

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* 11. We run a number of initiatives to keep our community safe – whether they prevent crime and anti-social behaviour or enhance our collective resilience to major incidents such as civil emergencies and terrorism.Please rate the importance to you of the following initiatives:

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* 12. How safe do you feel in the Northbank area?

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* 13. Do you have any other suggestions on what we could do to make the Northbank area safer?

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* 15. Are there any other ways in which the Northbank BID could promote the area?

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* 17. Does your organisation have an ESG (or similar) policy in place?

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* 18. In addition to the measures outlined in Q16. is there anything else you think the Northbank BID could be doing to support ESG objectives either for your individual organisation or the area as a whole?

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* 19. Are there any other projects or services you would like to see the Northbank BID deliver over the 2023-28 period that haven’t already been mentioned?

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* 20. Please rank the key themes in order of priority for you:

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* 21. Would you like to be involved in the steering groups which manage the key themes?

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* 22. In view of the range of benefits and enhancements that the BID has provided, in principle would you be in favour of the BID continuing for a further 5 years from 2023-28?

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* 24. Any other comments:

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* 25. If you would like to be entered into the prize draw please provide your details below:

* 11. We run a number of initiatives to keep our community safe – whether they prevent crime and anti-social behaviour or enhance our collective resilience to major incidents such as civil emergencies and terrorism.

Please rate the importance to you of the following initiatives: