Acorn House Client Feedback Survey Question Title * 1. When I telephoned the practice to make the appointment the receptionist was friendly and helpful Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 2. The receptionist made me feel welcome at the surgery Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 3. I was seen promptly on arrival at the surgery Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 4. During the consultation: the vet/nurse was friendly and interested in me and my pet Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 5. The vet/nurse handled my pet gently and with kindness Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 6. The vet/nurse listened to what I said Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 7. The vet/nurse gave me a clear explanation of the treatment required / treatment options Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 8. I felt fully informed of the likely costs of treatment Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 9. My overall experience at the surgery today was Excellent Good Satisfactory Poor Very poor Excellent Good Satisfactory Poor Very poor Question Title * 10. Do you have any comments or suggestions as to how our service could be improved? Question Title * 11. Name of the member of staff seen today Question Title * 12. Your name and address (optional) Done