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* 1. When I telephoned the practice to make the appointment the receptionist was friendly and helpful

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* 2. The receptionist made me feel welcome at the surgery

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* 3. I was seen promptly on arrival at the surgery

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* 4. During the consultation: the vet/nurse was friendly and interested in me and my pet

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* 5. The vet/nurse handled my pet gently and with kindness

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* 6. The vet/nurse listened to what I said

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* 7. The vet/nurse gave me a clear explanation of the treatment required / treatment options

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* 8. I felt fully informed of the likely costs of treatment

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* 9. My overall experience at the surgery today was

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* 10. Do you have any comments or suggestions as to how our service could be improved? 

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* 11. Name of the member of staff seen today

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* 12. Your name and address (optional)

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