BOATYARD: Customer Feedback Questionnaire Introduction We are constantly looking to improve our services at Cowes Harbour Services Boatyard and the best people to tell us how we are doing are you, our customers. Could we please ask you to take a couple of minutes to let us know about your most recent experience here. Question Title * 1. At the time of booking: Yes No We were easy to contact We were easy to contact Yes We were easy to contact No We were able to fulfil all your requirements We were able to fulfil all your requirements Yes We were able to fulfil all your requirements No We clearly explained service options and costs We clearly explained service options and costs Yes We clearly explained service options and costs No Other comments on booking: Question Title * 2. About our staff: Yes No Staff were professional Staff were professional Yes Staff were professional No Staff were knowledgeable Staff were knowledgeable Yes Staff were knowledgeable No Staff were courteous Staff were courteous Yes Staff were courteous No Other comments about our staff: Question Title * 3. About our facilities: Excellent Very Good Good Acceptable Poor N/A Electricity and water supplies Electricity and water supplies Excellent Electricity and water supplies Very Good Electricity and water supplies Good Electricity and water supplies Acceptable Electricity and water supplies Poor Electricity and water supplies N/A Waste disposal arrangements Waste disposal arrangements Excellent Waste disposal arrangements Very Good Waste disposal arrangements Good Waste disposal arrangements Acceptable Waste disposal arrangements Poor Waste disposal arrangements N/A Toilets and showers Toilets and showers Excellent Toilets and showers Very Good Toilets and showers Good Toilets and showers Acceptable Toilets and showers Poor Toilets and showers N/A Other comments on site facilities: Question Title * 4. About our services: Excellent Very Good Good Acceptable Poor N/A Boat handling Boat handling Excellent Boat handling Very Good Boat handling Good Boat handling Acceptable Boat handling Poor Boat handling N/A Maintenance services Maintenance services Excellent Maintenance services Very Good Maintenance services Good Maintenance services Acceptable Maintenance services Poor Maintenance services N/A Yard's overall performance Yard's overall performance Excellent Yard's overall performance Very Good Yard's overall performance Good Yard's overall performance Acceptable Yard's overall performance Poor Yard's overall performance N/A Other comments on our services Question Title * 5. Value for money: Excellent Above Average Average Below Average Poor N/A Yard charges Yard charges Excellent Yard charges Above Average Yard charges Average Yard charges Below Average Yard charges Poor Yard charges N/A Yard maintenance services Yard maintenance services Excellent Yard maintenance services Above Average Yard maintenance services Average Yard maintenance services Below Average Yard maintenance services Poor Yard maintenance services N/A Overall yard value for money Overall yard value for money Excellent Overall yard value for money Above Average Overall yard value for money Average Overall yard value for money Below Average Overall yard value for money Poor Overall yard value for money N/A Other comments on value for money: Question Title * 6. What could we do to improve your experience next time you come to the Boatyard? Question Title * 7. Will you be returning to use the Boatyard again? Yes No Don't know If no, please tell us why not: Question Title * 8. How likely is it that you would recommend Cowes Harbour Services Boatyard to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 9. If you would like us to contact you about your feedback, please leave your contact details. Name Vessel name Email Address Phone Number Done