Customer Survey Building Control Service

The LABC Quality Management System

As you have recently used our Building Control Service, we wanted your opinion on how we performed. It’ll only take a short time, and we’d greatly appreciate it.

Could you spare a few minutes to fill in our survey?

Privacy statement - How we use your information
The council will use your personal information for the purpose of delivering the service as requested by you by completing this form. Detailed information about how the council handles personal information is set out in the council's Primary Privacy Notice and Service Specific Privacy Notices which are accessible on our General Data Protection Regulation (GDPR) page. www.salford.gov.uk/gdpr

About You

Question Title

* 1. Which one of the below best describes you?

Property owner

Architect / agent

Builder / developer

Engineer

Question Title

* 2. What type of work was it?

Domestic

Commercial

New dwelling

Services Used

Question Title

* 3. Which service(s) did you use?

Building Notice /
Regularisation

Full Plans
Application

Demolitions

Site Inspections

Dangerous
Structures

Sports Ground
Safety

Administrative

Question Title

* 4. Rate our service

	Good	Neutral	Poor	N/a
Technical expertise	Technical expertise Good	Technical expertise Neutral	Technical expertise Poor	Technical expertise N/a
Promptness of inspections	Promptness of inspections Good	Promptness of inspections Neutral	Promptness of inspections Poor	Promptness of inspections N/a
Quality of advice given	Quality of advice given Good	Quality of advice given Neutral	Quality of advice given Poor	Quality of advice given N/a
Meeting deadlines	Meeting deadlines Good	Meeting deadlines Neutral	Meeting deadlines Poor	Meeting deadlines N/a
Value for money	Value for money Good	Value for money Neutral	Value for money Poor	Value for money N/a
Speed of administrative tasks	Speed of administrative tasks Good	Speed of administrative tasks Neutral	Speed of administrative tasks Poor	Speed of administrative tasks N/a
Understanding your needs	Understanding your needs Good	Understanding your needs Neutral	Understanding your needs Poor	Understanding your needs N/a
Quality of the finished product / service	Quality of the finished product / service Good	Quality of the finished product / service Neutral	Quality of the finished product / service Poor	Quality of the finished product / service N/a

Question Title

* 5. How did you find our staff?

Helpful

Responsive

Approachable

Accessible

Other (please specify)

Question Title

* 6. How can we improve?

Overall

Question Title

* 7. If you’ve used our servies before, have we…?

Improved

Stayed the same

Got worse