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* 1. The sample reports I get from Magna Laboratories give me the information I require in a clear format

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* 2. How satisfied are you with the time taken to receive your sample test results? 

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* 3. The results are sent with sufficient data confidentiality

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* 4. The blood collection materials and patient labels supplied by Magna Laboratories meet my needs

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* 5. How satisfied are you with the time taken to receive blood kits and labels after you have ordered them?

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* 6. It is easy to order the consumables I need

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* 7. How easy is to find the information you need (e.g. in Magna Laboratories Customer Information Pack or via the Magna Laboratories website)?

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* 8. How easy is it to contact Magna Laboratories when you need to?

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* 9. When I contact Magna Laboratories my enquiry is dealt with effectively and politely

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* 10. When I ask for clinical advice I am given clear information in good time

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