Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. 60 years of Bako Wales Question Title * 1. Which of the following do you use to place orders at Bako Wales? Please select one in each row Always Mostly Occasionally Never Call to Customer Services Call to Customer Services Always Call to Customer Services Mostly Call to Customer Services Occasionally Call to Customer Services Never Email to Customer Services Email to Customer Services Always Email to Customer Services Mostly Email to Customer Services Occasionally Email to Customer Services Never Through my Customer Accounts Manager Through my Customer Accounts Manager Always Through my Customer Accounts Manager Mostly Through my Customer Accounts Manager Occasionally Through my Customer Accounts Manager Never Through Bako Wales Online Ordering Through Bako Wales Online Ordering Always Through Bako Wales Online Ordering Mostly Through Bako Wales Online Ordering Occasionally Through Bako Wales Online Ordering Never OK Question Title * 2. For each service that you use, how would you rate your experience of ordering? Please select one in each row Excellent Good OK Not Good Poor N/A Call to Customer Services Call to Customer Services Excellent Call to Customer Services Good Call to Customer Services OK Call to Customer Services Not Good Call to Customer Services Poor Call to Customer Services N/A Email to Customer Services Email to Customer Services Excellent Email to Customer Services Good Email to Customer Services OK Email to Customer Services Not Good Email to Customer Services Poor Email to Customer Services N/A Through my Customer Accounts Manager Through my Customer Accounts Manager Excellent Through my Customer Accounts Manager Good Through my Customer Accounts Manager OK Through my Customer Accounts Manager Not Good Through my Customer Accounts Manager Poor Through my Customer Accounts Manager N/A Through Bako Wales Online Ordering Through Bako Wales Online Ordering Excellent Through Bako Wales Online Ordering Good Through Bako Wales Online Ordering OK Through Bako Wales Online Ordering Not Good Through Bako Wales Online Ordering Poor Through Bako Wales Online Ordering N/A OK Question Title * 3. Following on from Question 2, please could you provide an explanation of your answers and mention anything which would improve your experience when placing an order. OK Question Title * 4. How well does Bako Wales currently meet your needs in terms of:Please select one in each row Very well Reasonably well Not well Not well at all N/A The overall range of products available The overall range of products available Very well The overall range of products available Reasonably well The overall range of products available Not well The overall range of products available Not well at all The overall range of products available N/A The range of options within different product categories The range of options within different product categories Very well The range of options within different product categories Reasonably well The range of options within different product categories Not well The range of options within different product categories Not well at all The range of options within different product categories N/A Information available about individual products Information available about individual products Very well Information available about individual products Reasonably well Information available about individual products Not well Information available about individual products Not well at all Information available about individual products N/A Support for placing orders Support for placing orders Very well Support for placing orders Reasonably well Support for placing orders Not well Support for placing orders Not well at all Support for placing orders N/A Speed of delivery Speed of delivery Very well Speed of delivery Reasonably well Speed of delivery Not well Speed of delivery Not well at all Speed of delivery N/A Delivery service overall Delivery service overall Very well Delivery service overall Reasonably well Delivery service overall Not well Delivery service overall Not well at all Delivery service overall N/A OK Question Title * 5. What could Bako Wales do to better meet your needs? Please write your comments below OK Question Title * 6. Which of the following do you currently use to get information on (i) products available and (ii) promotional offers from Bako Wales? Please tick all that apply Products Available Promotional Offers Customer Account Manager visits/calls Customer Account Manager visits/calls Products Available Customer Account Manager visits/calls Promotional Offers Calls to Customer Services Calls to Customer Services Products Available Calls to Customer Services Promotional Offers Talk to delivery driver Talk to delivery driver Products Available Talk to delivery driver Promotional Offers Main website Main website Products Available Main website Promotional Offers Online sales app or desktop site Online sales app or desktop site Products Available Online sales app or desktop site Promotional Offers Bako Business monthly publication Bako Business monthly publication Products Available Bako Business monthly publication Promotional Offers Social media - Instagram Social media - Instagram Products Available Social media - Instagram Promotional Offers Social media - Facebook Social media - Facebook Products Available Social media - Facebook Promotional Offers Social media - LinkedIn Social media - LinkedIn Products Available Social media - LinkedIn Promotional Offers OK Question Title * 7. And which do you find most useful for both products and promotions? Please select one in each column Product information Information on promotions Customer Account Manager visits/calls Customer Account Manager visits/calls Product information Customer Account Manager visits/calls Information on promotions Calls to Customer Services Calls to Customer Services Product information Calls to Customer Services Information on promotions Talk to delivery driver Talk to delivery driver Product information Talk to delivery driver Information on promotions Main website Main website Product information Main website Information on promotions Online ordering website/app Online ordering website/app Product information Online ordering website/app Information on promotions Bako Business publication Bako Business publication Product information Bako Business publication Information on promotions Social Media – Instagram Social Media – Instagram Product information Social Media – Instagram Information on promotions Social Media – Facebook Social Media – Facebook Product information Social Media – Facebook Information on promotions Social Media – LinkedIn Social Media – LinkedIn Product information Social Media – LinkedIn Information on promotions OK Question Title * 8. How would you rate Bako Wales for each of the following:Please select one in each row Excellent Good OK Not Good Poor N/A Letting you know about order issues Letting you know about order issues Excellent Letting you know about order issues Good Letting you know about order issues OK Letting you know about order issues Not Good Letting you know about order issues Poor Letting you know about order issues N/A Communicating about deliveries Communicating about deliveries Excellent Communicating about deliveries Good Communicating about deliveries OK Communicating about deliveries Not Good Communicating about deliveries Poor Communicating about deliveries N/A Sharing information about new products Sharing information about new products Excellent Sharing information about new products Good Sharing information about new products OK Sharing information about new products Not Good Sharing information about new products Poor Sharing information about new products N/A Sharing information about promotional offers Sharing information about promotional offers Excellent Sharing information about promotional offers Good Sharing information about promotional offers OK Sharing information about promotional offers Not Good Sharing information about promotional offers Poor Sharing information about promotional offers N/A Resolving order queries Resolving order queries Excellent Resolving order queries Good Resolving order queries OK Resolving order queries Not Good Resolving order queries Poor Resolving order queries N/A Resolving invoice queries Resolving invoice queries Excellent Resolving invoice queries Good Resolving invoice queries OK Resolving invoice queries Not Good Resolving invoice queries Poor Resolving invoice queries N/A OK Question Title * 9. What could Bako Wales do to improve our service to you? Please write in the comment box below OK Question Title * 10. We are exploring different ways of getting information out to our customers. Would you like to receive information from us via direct email about any of the following? Please select one in each row Yes No New products in lines you order New products in lines you order Yes New products in lines you order No New products in other lines Bako Wales offers New products in other lines Bako Wales offers Yes New products in other lines Bako Wales offers No Promotional offers on products you order Promotional offers on products you order Yes Promotional offers on products you order No Promotional offers in other lines Bako Wales sell Promotional offers in other lines Bako Wales sell Yes Promotional offers in other lines Bako Wales sell No Relevant short date price reductions Relevant short date price reductions Yes Relevant short date price reductions No Supplier events we organise Supplier events we organise Yes Supplier events we organise No OK Question Title * 11. If you answered Yes in Question 10 - Please provide the best email address to send this sort of information to OK Question Title * 12. When you need to source a new product for your business, how do you find out who you can get it from? Online/Google Search to find suppliers Ask Bako Wales if we offer it Check Bako Wales website/online ordering site Contact a different existing supplier Check on existing suppliers' websites Other (please specify) OK Question Title * 13. Are there any specific products/product lines that you would like Bako Wales to consider supplying? OK Question Title * 14. Finally, can you tell us whether your business has and uses each of the following:Please select one in each row Yes No LinkedIn LinkedIn Yes LinkedIn No Instagram Instagram Yes Instagram No Facebook Facebook Yes Facebook No Twitter Twitter Yes Twitter No Pinterest Pinterest Yes Pinterest No TikTok TikTok Yes TikTok No Website Website Yes Website No OK Question Title * 15. If you do have a website, please tell us your website address OK DONE