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* 1. Which of the following do you use to place orders at Bako Wales? Please select one in each row

  Always  Mostly  Occasionally  Never
Call to Customer Services
Email to Customer Services
Through my Customer Accounts Manager
Through Bako Wales Online Ordering 

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* 2. For each service that you use, how would you rate your experience of ordering? Please select one in each row

  Excellent Good OK Not Good Poor N/A
Call to Customer Services
Email to Customer Services
Through my Customer Accounts Manager
Through Bako Wales Online Ordering

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* 3. Following on from Question 2, please could you provide an explanation of your answers and mention anything which would improve your experience when placing an order.

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* 4. How well does Bako Wales currently meet your needs in terms of:
Please select one in each row

  Very well Reasonably well Not well Not well at all N/A
The overall range of products available
The range of options within different product categories
Information available about individual products 
Support for placing orders
Speed of delivery
Delivery service overall

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* 5. What could Bako Wales do to better meet your needs? Please write your comments below

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* 6. Which of the following do you currently use to get information on (i) products available and (ii) promotional offers from Bako Wales? Please tick all that apply

  Products Available Promotional Offers
Customer Account Manager visits/calls
Calls to Customer Services 
Talk to delivery driver
Main website
Online sales app or desktop site
Bako Business monthly publication
Social media - Instagram
Social media - Facebook
Social media - LinkedIn

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* 7. And which do you find most useful for both products and promotions? Please select one in each column

  Product information Information on promotions
Customer Account Manager visits/calls
Calls to Customer Services
Talk to delivery driver
Main website
Online ordering website/app
Bako Business publication
Social Media – Instagram
Social Media – Facebook
Social Media – LinkedIn

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* 8. How would you rate Bako Wales for each of the following:
Please select one in each row

  Excellent  Good OK Not Good Poor N/A
Letting you know about order issues
Communicating about deliveries
Sharing information about new products
Sharing information about promotional offers
Resolving order queries
Resolving invoice queries 

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* 9. What could Bako Wales do to improve our service to you? Please write in the comment box below

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* 10. We are exploring different ways of getting information out to our customers. Would you like to receive information from us via direct email about any of the following? Please select one in each row

  Yes No
New products in lines you order
New products in other lines Bako Wales offers
Promotional offers on products you order
Promotional offers in other lines Bako Wales sell
Relevant short date price reductions 
Supplier events we organise

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* 11. If you answered Yes in Question 10 - Please provide the best email address to send this sort of information to

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* 12. When you need to source a new product for your business, how do you find out who you can get it from?

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* 13. Are there any specific products/product lines that you would like Bako Wales to consider supplying?

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* 14. Finally, can you tell us whether your business has and uses each of the following:
Please select one in each row

  Yes No
LinkedIn
Instagram
Facebook
Twitter
Pinterest
TikTok
Website

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* 15. If you do have a website, please tell us your website address

0 of 15 answered
 

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