Skip to content
60 years of Bako Wales
*
1.
Which of the following do you use to place orders at Bako Wales?
Please select one in each row
(Required.)
Always
Mostly
Occasionally
Never
Call to Customer Services
Always
Mostly
Occasionally
Never
Email to Customer Services
Always
Mostly
Occasionally
Never
Through my Customer Accounts Manager
Always
Mostly
Occasionally
Never
Through Bako Wales Online Ordering
Always
Mostly
Occasionally
Never
2.
For each service that you use, how would you rate your experience of ordering?
Please select one in each row
Excellent
Good
OK
Not Good
Poor
N/A
Call to Customer Services
Excellent
Good
OK
Not Good
Poor
N/A
Email to Customer Services
Excellent
Good
OK
Not Good
Poor
N/A
Through my Customer Accounts Manager
Excellent
Good
OK
Not Good
Poor
N/A
Through Bako Wales Online Ordering
Excellent
Good
OK
Not Good
Poor
N/A
3.
Following on from Question 2, please could you provide an explanation of your answers and mention anything which would improve your experience when placing an order.
*
4.
How well does Bako Wales currently
meet your needs
in terms of:
Please select one in each row
(Required.)
Very well
Reasonably well
Not well
Not well at all
N/A
The overall range of products available
Very well
Reasonably well
Not well
Not well at all
N/A
The range of options within different product categories
Very well
Reasonably well
Not well
Not well at all
N/A
Information available about individual products
Very well
Reasonably well
Not well
Not well at all
N/A
Support for placing orders
Very well
Reasonably well
Not well
Not well at all
N/A
Speed of delivery
Very well
Reasonably well
Not well
Not well at all
N/A
Delivery service overall
Very well
Reasonably well
Not well
Not well at all
N/A
5.
What could Bako Wales do to better meet your needs?
Please write your comments below
*
6.
Which of the following do you currently use to get information on (i) products available and (ii) promotional offers from Bako Wales?
Please tick all that apply
(Required.)
Products Available
Promotional Offers
Customer Account Manager visits/calls
Products Available
Promotional Offers
Calls to Customer Services
Products Available
Promotional Offers
Talk to delivery driver
Products Available
Promotional Offers
Main website
Products Available
Promotional Offers
Online sales app or desktop site
Products Available
Promotional Offers
Bako Business monthly publication
Products Available
Promotional Offers
Social media - Instagram
Products Available
Promotional Offers
Social media - Facebook
Products Available
Promotional Offers
Social media - LinkedIn
Products Available
Promotional Offers
*
7.
And which do you find most useful for both products and promotions?
Please select one in each column
(Required.)
Product information
Information on promotions
Customer Account Manager visits/calls
Product information
Information on promotions
Calls to Customer Services
Product information
Information on promotions
Talk to delivery driver
Product information
Information on promotions
Main website
Product information
Information on promotions
Online ordering website/app
Product information
Information on promotions
Bako Business publication
Product information
Information on promotions
Social Media – Instagram
Product information
Information on promotions
Social Media – Facebook
Product information
Information on promotions
Social Media – LinkedIn
Product information
Information on promotions
*
8.
How would you rate Bako Wales for each of the following:
Please select one in each row
(Required.)
Excellent
Good
OK
Not Good
Poor
N/A
Letting you know about order issues
Excellent
Good
OK
Not Good
Poor
N/A
Communicating about deliveries
Excellent
Good
OK
Not Good
Poor
N/A
Sharing information about new products
Excellent
Good
OK
Not Good
Poor
N/A
Sharing information about promotional offers
Excellent
Good
OK
Not Good
Poor
N/A
Resolving order queries
Excellent
Good
OK
Not Good
Poor
N/A
Resolving invoice queries
Excellent
Good
OK
Not Good
Poor
N/A
9.
What could Bako Wales do to
improve our service to you
?
Please write in the comment box below
*
10.
We are exploring different ways of getting information out to our customers. Would you like to receive information from us via direct email about any of the following?
Please select one in each row
(Required.)
Yes
No
New products in lines you order
Yes
No
New products in other lines Bako Wales offers
Yes
No
Promotional offers on products you order
Yes
No
Promotional offers in other lines Bako Wales sell
Yes
No
Relevant short date price reductions
Yes
No
Supplier events we organise
Yes
No
11.
If you answered Yes in Question 10 -
Please provide the best email address to send this sort of information to
12.
When you need to source a new product for your business, how do you find out who you can get it from?
Online/Google Search to find suppliers
Ask Bako Wales if we offer it
Check Bako Wales website/online ordering site
Contact a different existing supplier
Check on existing suppliers' websites
Other (please specify)
13.
Are there any
specific products/product lines
that you would like Bako Wales to consider supplying?
*
14.
Finally, can you tell us whether your business has and uses each of the following:
Please select one in each row
(Required.)
Yes
No
LinkedIn
Yes
No
Instagram
Yes
No
Facebook
Yes
No
Twitter
Yes
No
Pinterest
Yes
No
TikTok
Yes
No
Website
Yes
No
15.
If you do have a website, please tell us your website address
Current Progress,
0 of 15 answered