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Call Centre Helper Reader Survey 2016

Thank you so much for taking the time to complete our reader survey. In return for your time, you will be entered into our draw, where a bottle of champagne or box of chocolates is up for grabs.
1.How often do you visit the Call Centre Helper website?
WEBINARS
2.How many of our webinars have you attended?
3.How interested would you be in these webinar topics (Interested – Somewhat Interested – Yawn)
Yawn
Somewhat Interested
Interested
How to deal with long contact centre queues
Trade Secrets - How to win an award for your contact centre
Call Monitoring Strategies.
Incentives that work
How to reduce Customer Effort
How to improve rapport with the customer
The best KPIs to use in your contact centre
Customer Journey Mapping
Balancing budgets with Service Level targets
10 ways to improve the Customer Experience
Building a culture of continuous improvement
How to better understand the Voice of the Customer
Omni channel
Voice biometrics
Gamification
Speech analytics
Real-time analytics
Outbound dialling
Webchat
Cloud contact centres
Web self service
Customer feedback technology
Email management
Workforce management
Video in the contact centre
Performance Management tools that give you real time insight
CRM systems
Moving voice contact to the web
Knowledge management
Consistency of service across all channels
Call centre reporting
Quality Management
Homeworking
Techniques to improve forecast accuracy
10 ways to improve adherence
How to measure and reduce contact centre shrinkage
Improving Agent Occupancy
Forecasting multi-channel contact
Forecasting web chat
How to develop active listening in the contact centre
The right words and phrases to use with a customer
7 easy ways to drive up quality scores
6 ways to reduce agent attrition
The best ways to improve right party connect on Outbound calls
Motivational games for the contact centre
Motivating agents to take more responsibility/ownership instead of leaving it for others
WEBSITE
4.On a scale of 1 to 5 (with 1 being not at all and 5 being really) how interested are you in the following;
1 - Not at all interested
2
3
4
5 - Really interested
Management Articles
Technology articles
Strategy articles
Hints and Tips articles
Guest blogs
Industry Insights
News
Polls
Whitepapers and Downloads
Webinars
Events
Latest Jobs
5.What's the best thing you've found on Call Centre Helper over the last month?
6.What topics would you most like Call Centre Helper to write about?
7.What is your job function?
8.Where about are you based?
9.To be entered into the draw for a chance to win a bottle of champagne or box of chocolates, please enter your name and email address below.