CONNECTED CONSULTATIONS Test your knowledge Question Title * 1. Can a parent's mindset before a consultation affect their interaction with you? Yes No OK Question Title * 2. The mind works by association - making automatic connections when we encounter something new to help us make sense of it. But these associations are not always well-grounded. True False OK Question Title * 3. Psychological studies show that ................ has a large influence on people's behavior and that where a mental journey begins can significantly shape someone's reactions. Tick the missing word Context Believes OK Question Title * 4. Parents need to feel more in control of what is happening to their child. How can you help them feel more positive about the process?Tick all that apply Provide a moment of calm at the beginning of the consultation Counter any unhelpful associations Use priming to set a positive and constructive frame of mind OK Question Title * 5. Factoring in both what and how patients and parents think can help improve the experience for both parties. True False OK Question Title * 6. How can you manage any frustrations parents might have as a result of their journey so far?Tick all that apply Explain that checking through the referral letter and medical history allows you to identify important details that could influence possible treatment options Jump straight to treatment options, without asking them to go through their child's medical history Frame a question to encourage the parent to answer in a specific way Show you are familiar with the solution they've identified, by adding information to it OK Question Title * 7. Referring to prescribing guidelines, to show that a particular treatment is the most effective and efficient, can trigger negative associations for parents; they hear inflexible bureaucracy or that their child will be receiving a standard treatment, not the optimal one. True False OK Question Title * 8. Why can it be useful to use social proof?Tick all that apply We pay a lot of attention to what the people around us do It makes a particular option feel much more appealing to us Mentioning that something is often prescribed can be reassuring OK Question Title * 9. What are the benefits of active listening - hearing what someone says with thoughtful attention, listening to understand what is being said and why, not to respond?Tick all that apply To truly listen, without jumping away from what someone is saying, and thinking about solutions and next steps To build trust and rapport with the patient or parents during a consultation OK Question Title * 10. The role of the parent is crucial in carrying out your recommendations for their child. What can you do to maximise the likelihood that they will follow your advice when they get their child home? Tick all that apply Manage expectations: explain that the first consultation and initial recommendations are only the first step in the treatment process Reassure them of the effectiveness of the particular treatment you're recommending for other children with similar problems Frame the time it should take to see an improvement OK Question Title * 11. Is more information always better? Yes. Parents want and need as much information as possible to help understand what's happening with their child No. There is a limit to what people can take in when something is new and unfamiliar OK Question Title * 12. A lot of parental anxiety stems from not being able to control what's happening to them and their child. True False OK NEXT