We are seeking views from patients who have had an appointment with their GP practice in the Vale of York during the Covid-19 pandemic.

We would like to ask for a few minutes of you time to complete this short survey. This is in relation to your most recent appointment, within the last 12 months.

The answers that you give are completely confidential, and will only be used to improve services.

If you would like a paper copy of this survey, or to have the survey in a different format or language please contact us:

· Phone: 01904 555 870

· Email: voyccg.communications@nhs.net

Thank you for your time.

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* 1. How did your appointment take place?

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* 2. How did you initially make contact with your practice?

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* 3. How many times did you have to try before getting an appointment?

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* 4. How easy was it to make an appointment?

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* 5. How quickly did you need an apointement?

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* 6. How quickly did you get an appointment? 

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* 7. Which healthcare professional was your appointment with?

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* 8. Would you say this appointment was suitable for your clinical needs?

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* 9. How would you rate your appointment and how it took place?

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* 10. How would you rate the convenience of your appointment

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* 11. What were the positives about having the appointment the way you did?

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* 12. What were the disadvantages/drawbacks of having the appointment the way you did?

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* 13. What could have made your experience better?

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* 14. Have you ever used the following if you couldn't get an appointment within an appropriate timescale?

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* 15. Would you be prepared to see any of the following health professionals in the practice if appropriate for your need? (Please choose all that apply)

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* 16. Would you be happy to contact your GP practice via the online consultations system on its web page for a non-urgent appointment?

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* 17. Would you consider asking your community pharmacy for clinical advice regarding a health issue before contacting your GP practice?

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* 18. Would you be happy for your GP practice to refer you to a community pharmacy for advice/treatment if it was appropriate to do so?

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* 19. Do you have any other comments about accessing your local GP practice for a health need?

About you - equality monitoring questions.

We would like to ask some questions about you. The information you provide will be kept entirely confidential and will never be traced back to you as an individual.

We are asking these questions because we want to make sure that we have asked lots of different people for their views. These questions are optional and you do not have to answer these questions if you do not want to.

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* 20. Which GP surgery are you registered with

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* 21. Do you identify as:

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* 22. Was this the gender you were assigned at birth?

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* 23. What is your age?

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* 24. What is your ethnic group?

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* 25. Do you consider yourself to have a disability, impairment or a mental health condition? (Please tick all that apply)

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* 26. What is your sexual orientation?

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* 27. A carer is someone who provides unpaid care by looking after an ill, frail or disabled family member, friend or partner. Do you consider yourself to have caring responsibilities currently?

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