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Customer transport feedback questionnaire.

We know that access to Changing Places toilets is vital when you’re planning a trip, be it into town for a day or further afield. As we look towards the country starting to open up again and travel becoming possible, we’re working with the Department for Transport to explore how Changing Places toilet provision across the transport network affects your journeys and the choices you make about where, and how, you travel.

This survey is your opportunity to share your experiences of the transport networks and transport hubs such as train stations, bus stations and airports in England. The questions cover travel habits pre-lockdown and the data we collect will be used to help inform future work on Changing Places within the transport network.

The survey will take about 10 minutes to complete.

If you would like to fill in the survey based on the experiences of two individuals who use Changing Places Toilets, you can complete the survey twice.

When completing the survey, please consider your travel habits pre-Covid and your travel wishes post-Covid.
The survey will close at midnight on Tuesday 23rd March.

We greatly appreciate your time in sharing your views and experiences. Thank you for your support.
1.What is your experience of using Changing Places toilets?
2.What region/ devolved nation of the UK do you live in:
3.What is the name of your nearest town centre
4.For the purposes of this survey, the transport network includes all types of public transport as well as journeys made using a wheelchair/walking and by road (excluding motorways).
Thinking about your travel habits pre-Covid,  for what reasons do you make journeys on the transport network? Please rank these options in order of frequency from 1 (being the most frequent reason you make a journey) to 9 (the least frequent):
1. Most Frequent
2
3
4
5
6
7
8
9. Least Frequent
Travelling to a workplace/ for work
Travelling to school/college
Medical appointments
Leisure/ social activites
Shopping
Holidays
Day trips
Visiting friends/family
Wellbeing / walks
5.Thinking about your travel habits pre-Covid, what types of transport do you use (please rate these from 1-9, with 1 being most frequent use and 9 being least frequent use):
1. Most Frequently
2
3
4
5
6
7
8
9. Least Frequently
Car/taxi
Train
Bus
Coach
Underground/Metro/Tram
Airplane
Bicycle
Wheelchair
On foot /walking 
6.Thinking about travel for work, school/college and medical appointments, where are your journeys made:
Frequently
Occasionally
Rarely
Never
Locally, around my town
Travel to another county/ region
Out of the country 
7.Thinking about travel for social activities (e.g. visiting friends/ family), leisure activities, wellbeing and holidays/days out, where are your journeys made (please tick all that apply):
Frequently
Occasionally
Rarely
Never
Locally (around your town)
To another region
Out of the country
8.Thinking of your travel habits pre-Covid; of the journeys you make, which do you feel would benefit most if there were more Changing Places toilets available on the route (please choose your top 3):
1
2
3
Travelling to a workplace/ for work
Medical appointments
Travelling to school/college
Leisure/ social activities
Shopping
Holidays
Day trips
Visiting friends/family
Wellbeing / walks
Other
9.If more Changing Places toilets were available across transport networks, would you choose to make any of these journeys more frequently (please tick all that apply):
10.If more Changing Places toilets were available across the transport networks, would you use any types of transport more frequently (please tick all that apply):
11.What, if anything, prevents you from using public transport networks (please tick all that apply):
12.Would you expect to be able to access a Changing Places toilet without having to go through a ticket barrier, foyer or departure lounge?
13.Thinking about future travel in England: in what region would you most like to see more Changing Places toilets on the transport network:
14.At which type of transport hub would you most like to see more Changing Places toilets
15.Please give the name of a transport location (for example a train/ bus station, airport, etc) where you would like to see a Changing Places toilet installed:
16.Do you know of any Changing Places toilets that are currently not registered on the map? If so, please give details