Asbestos Consultants Europe Ltd (ACE Ltd) Customer Feedback Survey

AF02-02 - Customer Feedback Survey Issue date: 20/09/2021

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* 1. Please provide the following information:

Name

Company

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* 2. Which office(s) did you deal with?

Grays

Bristol

Halesowen

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* 3. How often do you use our asbestos services?

	Never	First time using ACE Ltd services	Every week	Every month	Every 3 - 6 months	Once a year / As required
Bulk sample analysis	Bulk sample analysis Never	Bulk sample analysis First time using ACE Ltd services	Bulk sample analysis Every week	Bulk sample analysis Every month	Bulk sample analysis Every 3 - 6 months	Bulk sample analysis Once a year / As required
Surveying	Surveying Never	Surveying First time using ACE Ltd services	Surveying Every week	Surveying Every month	Surveying Every 3 - 6 months	Surveying Once a year / As required
Consulting	Consulting Never	Consulting First time using ACE Ltd services	Consulting Every week	Consulting Every month	Consulting Every 3 - 6 months	Consulting Once a year / As required
Project management	Project management Never	Project management First time using ACE Ltd services	Project management Every week	Project management Every month	Project management Every 3 - 6 months	Project management Once a year / As required
Air monitoring	Air monitoring Never	Air monitoring First time using ACE Ltd services	Air monitoring Every week	Air monitoring Every month	Air monitoring Every 3 - 6 months	Air monitoring Once a year / As required
Training	Training Never	Training First time using ACE Ltd services	Training Every week	Training Every month	Training Every 3 - 6 months	Training Once a year / As required

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* 4. Please rate the following:

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	N/A
ACE office personnel you had contact with were knowledgeable and professional?	ACE office personnel you had contact with were knowledgeable and professional? Strongly agree	ACE office personnel you had contact with were knowledgeable and professional? Agree	ACE office personnel you had contact with were knowledgeable and professional? Neither agree nor disagree	ACE office personnel you had contact with were knowledgeable and professional? Disagree	ACE office personnel you had contact with were knowledgeable and professional? Strongly disagree	ACE office personnel you had contact with were knowledgeable and professional? N/A
ACE staff attending your premises, were knowledgeable and professional?	ACE staff attending your premises, were knowledgeable and professional? Strongly agree	ACE staff attending your premises, were knowledgeable and professional? Agree	ACE staff attending your premises, were knowledgeable and professional? Neither agree nor disagree	ACE staff attending your premises, were knowledgeable and professional? Disagree	ACE staff attending your premises, were knowledgeable and professional? Strongly disagree	ACE staff attending your premises, were knowledgeable and professional? N/A
Test certificates / reports issued have a clear layout and are easily understood?	Test certificates / reports issued have a clear layout and are easily understood? Strongly agree	Test certificates / reports issued have a clear layout and are easily understood? Agree	Test certificates / reports issued have a clear layout and are easily understood? Neither agree nor disagree	Test certificates / reports issued have a clear layout and are easily understood? Disagree	Test certificates / reports issued have a clear layout and are easily understood? Strongly disagree	Test certificates / reports issued have a clear layout and are easily understood? N/A
Survey/Test reports issued have a clear layout and are easily understood?	Survey/Test reports issued have a clear layout and are easily understood? Strongly agree	Survey/Test reports issued have a clear layout and are easily understood? Agree	Survey/Test reports issued have a clear layout and are easily understood? Neither agree nor disagree	Survey/Test reports issued have a clear layout and are easily understood? Disagree	Survey/Test reports issued have a clear layout and are easily understood? Strongly disagree	Survey/Test reports issued have a clear layout and are easily understood? N/A
Scope of works undertaken met with your requirements and was sufficiently detailed in test certificates / reports issued?	Scope of works undertaken met with your requirements and was sufficiently detailed in test certificates / reports issued? Strongly agree	Scope of works undertaken met with your requirements and was sufficiently detailed in test certificates / reports issued? Agree	Scope of works undertaken met with your requirements and was sufficiently detailed in test certificates / reports issued? Neither agree nor disagree	Scope of works undertaken met with your requirements and was sufficiently detailed in test certificates / reports issued? Disagree	Scope of works undertaken met with your requirements and was sufficiently detailed in test certificates / reports issued? Strongly disagree	Scope of works undertaken met with your requirements and was sufficiently detailed in test certificates / reports issued? N/A

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* 5. Was the delivery of our service/reports within agreed timescales

Yes

No

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* 6. Please rate each of the following statements on a scale of 1 to 5 with 1 being worst and 5 being the best:

	1	2	3	4	5	No opinion
Overall how satisfied are you with the service you received?	Overall how satisfied are you with the service you received? 1	Overall how satisfied are you with the service you received? 2	Overall how satisfied are you with the service you received? 3	Overall how satisfied are you with the service you received? 4	Overall how satisfied are you with the service you received? 5	Overall how satisfied are you with the service you received? No opinion
How likely would it be that you recommend ACE Ltd to a friend or colleague?	How likely would it be that you recommend ACE Ltd to a friend or colleague? 1	How likely would it be that you recommend ACE Ltd to a friend or colleague? 2	How likely would it be that you recommend ACE Ltd to a friend or colleague? 3	How likely would it be that you recommend ACE Ltd to a friend or colleague? 4	How likely would it be that you recommend ACE Ltd to a friend or colleague? 5	How likely would it be that you recommend ACE Ltd to a friend or colleague? No opinion
How likely would it be that you use ACE again in the future?	How likely would it be that you use ACE again in the future? 1	How likely would it be that you use ACE again in the future? 2	How likely would it be that you use ACE again in the future? 3	How likely would it be that you use ACE again in the future? 4	How likely would it be that you use ACE again in the future? 5	How likely would it be that you use ACE again in the future? No opinion
How would you rate our services as value for money?	How would you rate our services as value for money? 1	How would you rate our services as value for money? 2	How would you rate our services as value for money? 3	How would you rate our services as value for money? 4	How would you rate our services as value for money? 5	How would you rate our services as value for money? No opinion
How would you rate the quality of ACE services and value for money against our competitors?	How would you rate the quality of ACE services and value for money against our competitors? 1	How would you rate the quality of ACE services and value for money against our competitors? 2	How would you rate the quality of ACE services and value for money against our competitors? 3	How would you rate the quality of ACE services and value for money against our competitors? 4	How would you rate the quality of ACE services and value for money against our competitors? 5	How would you rate the quality of ACE services and value for money against our competitors? No opinion
How convenient is it to use ACE Ltd?	How convenient is it to use ACE Ltd? 1	How convenient is it to use ACE Ltd? 2	How convenient is it to use ACE Ltd? 3	How convenient is it to use ACE Ltd? 4	How convenient is it to use ACE Ltd? 5	How convenient is it to use ACE Ltd? No opinion

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* 7. Please use this box to express any areas of satisfaction / dissatisfaction or changes (if any) you believe could improve our service.

Thank you for participating in our survey.
Your opinions and comments will be used to improve our service.