East Midlands Chamber Satisfaction Survey 2017

Have your say...

One of the ways we learn about what is working well, and where we can improve to achieve our vision ‘to enhance East Midlands businesses’, is through actively seeking and responding to feedback from our members.

You are therefore invited to participate in the annual Chamber Satisfaction Survey, so that we can understand how we are making a difference to you and your business, and where we can make improvements.

This short survey will take only around ten minutes to complete, and can be anonymous. Alternatively, if you give us your business details, we will enter you into a free prize draw for the chance to win one of three Chamber vouchers worth £250, redeemable against future events, training courses or even your membership renewal fee.

The deadline to complete the survey is Friday 30 June 2017. A full analysis of all the results will be compiled in due course, with the highlights shared with members.

Thank you in advance for completing.

David Pearson

Director of Partnerships and Member Services

Question Title

* 1. Overall, on a scale of one to ten, how satisfied are you with your membership of the Chamber?

1 (extremely dissatisfied)

5 (neither satisfied nor dissatisfied)

10 (extremely satisfied)

1 (extremely dissatisfied)

5 (neither satisfied nor dissatisfied)

10 (extremely satisfied)

Comments (If would like to add an explanation for your ranking, please do so here)

Question Title

* 2. There are seven main reasons why organisations join the Chamber. Please indicate, from the list below, how important each of these are to your business.

	Extremely important	Somewhat important	Neither important/nor unimportant	Somewhat unimportant	Not important at all
Business information and legislation	Business information and legislation Extremely important	Business information and legislation Somewhat important	Business information and legislation Neither important/nor unimportant	Business information and legislation Somewhat unimportant	Business information and legislation Not important at all
Business growth	Business growth Extremely important	Business growth Somewhat important	Business growth Neither important/nor unimportant	Business growth Somewhat unimportant	Business growth Not important at all
Supporting the business community/CSR	Supporting the business community/CSR Extremely important	Supporting the business community/CSR Somewhat important	Supporting the business community/CSR Neither important/nor unimportant	Supporting the business community/CSR Somewhat unimportant	Supporting the business community/CSR Not important at all
Reducing costs	Reducing costs Extremely important	Reducing costs Somewhat important	Reducing costs Neither important/nor unimportant	Reducing costs Somewhat unimportant	Reducing costs Not important at all
People development/HR support	People development/HR support Extremely important	People development/HR support Somewhat important	People development/HR support Neither important/nor unimportant	People development/HR support Somewhat unimportant	People development/HR support Not important at all
Raising your profile	Raising your profile Extremely important	Raising your profile Somewhat important	Raising your profile Neither important/nor unimportant	Raising your profile Somewhat unimportant	Raising your profile Not important at all
Connecting with East Midlands businesses	Connecting with East Midlands businesses Extremely important	Connecting with East Midlands businesses Somewhat important	Connecting with East Midlands businesses Neither important/nor unimportant	Connecting with East Midlands businesses Somewhat unimportant	Connecting with East Midlands businesses Not important at all

If there were any other factors which influenced your decision to join the Chamber, please indicate them here.

Question Title

* 3. From the list of Chamber products/services below, could you please indicate how important these are to your business.

	Extremely important	Somewhat important	Neither important/nor unimportant	Somewhat unimportant	Not important at all	Not aware of this product/service
Events (information, policy and sector forums)	Events (information, policy and sector forums) Extremely important	Events (information, policy and sector forums) Somewhat important	Events (information, policy and sector forums) Neither important/nor unimportant	Events (information, policy and sector forums) Somewhat unimportant	Events (information, policy and sector forums) Not important at all	Events (information, policy and sector forums) Not aware of this product/service
Business growth advice and 1-2-1 support	Business growth advice and 1-2-1 support Extremely important	Business growth advice and 1-2-1 support Somewhat important	Business growth advice and 1-2-1 support Neither important/nor unimportant	Business growth advice and 1-2-1 support Somewhat unimportant	Business growth advice and 1-2-1 support Not important at all	Business growth advice and 1-2-1 support Not aware of this product/service
Events (business growth)	Events (business growth) Extremely important	Events (business growth) Somewhat important	Events (business growth) Neither important/nor unimportant	Events (business growth) Somewhat unimportant	Events (business growth) Not important at all	Events (business growth) Not aware of this product/service
'BusinessWatch' security	'BusinessWatch' security Extremely important	'BusinessWatch' security Somewhat important	'BusinessWatch' security Neither important/nor unimportant	'BusinessWatch' security Somewhat unimportant	'BusinessWatch' security Not important at all	'BusinessWatch' security Not aware of this product/service
International Student Placements (ISPO)	International Student Placements (ISPO) Extremely important	International Student Placements (ISPO) Somewhat important	International Student Placements (ISPO) Neither important/nor unimportant	International Student Placements (ISPO) Somewhat unimportant	International Student Placements (ISPO) Not important at all	International Student Placements (ISPO) Not aware of this product/service
Enterprise Europe Network (EEN)	Enterprise Europe Network (EEN) Extremely important	Enterprise Europe Network (EEN) Somewhat important	Enterprise Europe Network (EEN) Neither important/nor unimportant	Enterprise Europe Network (EEN) Somewhat unimportant	Enterprise Europe Network (EEN) Not important at all	Enterprise Europe Network (EEN) Not aware of this product/service
Legal expenses insurance	Legal expenses insurance Extremely important	Legal expenses insurance Somewhat important	Legal expenses insurance Neither important/nor unimportant	Legal expenses insurance Somewhat unimportant	Legal expenses insurance Not important at all	Legal expenses insurance Not aware of this product/service
Apprenticeships	Apprenticeships Extremely important	Apprenticeships Somewhat important	Apprenticeships Neither important/nor unimportant	Apprenticeships Somewhat unimportant	Apprenticeships Not important at all	Apprenticeships Not aware of this product/service
Technology grants	Technology grants Extremely important	Technology grants Somewhat important	Technology grants Neither important/nor unimportant	Technology grants Somewhat unimportant	Technology grants Not important at all	Technology grants Not aware of this product/service
Free 24/7 Chamber HR advice line	Free 24/7 Chamber HR advice line Extremely important	Free 24/7 Chamber HR advice line Somewhat important	Free 24/7 Chamber HR advice line Neither important/nor unimportant	Free 24/7 Chamber HR advice line Somewhat unimportant	Free 24/7 Chamber HR advice line Not important at all	Free 24/7 Chamber HR advice line Not aware of this product/service
International Export documentation	International Export documentation Extremely important	International Export documentation Somewhat important	International Export documentation Neither important/nor unimportant	International Export documentation Somewhat unimportant	International Export documentation Not important at all	International Export documentation Not aware of this product/service
Digital / technology events and workshops	Digital / technology events and workshops Extremely important	Digital / technology events and workshops Somewhat important	Digital / technology events and workshops Neither important/nor unimportant	Digital / technology events and workshops Somewhat unimportant	Digital / technology events and workshops Not important at all	Digital / technology events and workshops Not aware of this product/service
Free HR and Health & Safety reference library	Free HR and Health & Safety reference library Extremely important	Free HR and Health & Safety reference library Somewhat important	Free HR and Health & Safety reference library Neither important/nor unimportant	Free HR and Health & Safety reference library Somewhat unimportant	Free HR and Health & Safety reference library Not important at all	Free HR and Health & Safety reference library Not aware of this product/service
Chamber Business Awards	Chamber Business Awards Extremely important	Chamber Business Awards Somewhat important	Chamber Business Awards Neither important/nor unimportant	Chamber Business Awards Somewhat unimportant	Chamber Business Awards Not important at all	Chamber Business Awards Not aware of this product/service
Events (major - Annual Dinner, AGM, Christmas Lunch)	Events (major - Annual Dinner, AGM, Christmas Lunch) Extremely important	Events (major - Annual Dinner, AGM, Christmas Lunch) Somewhat important	Events (major - Annual Dinner, AGM, Christmas Lunch) Neither important/nor unimportant	Events (major - Annual Dinner, AGM, Christmas Lunch) Somewhat unimportant	Events (major - Annual Dinner, AGM, Christmas Lunch) Not important at all	Events (major - Annual Dinner, AGM, Christmas Lunch) Not aware of this product/service
Discounted Westfield Health Insurance	Discounted Westfield Health Insurance Extremely important	Discounted Westfield Health Insurance Somewhat important	Discounted Westfield Health Insurance Neither important/nor unimportant	Discounted Westfield Health Insurance Somewhat unimportant	Discounted Westfield Health Insurance Not important at all	Discounted Westfield Health Insurance Not aware of this product/service
Events (networking and social)	Events (networking and social) Extremely important	Events (networking and social) Somewhat important	Events (networking and social) Neither important/nor unimportant	Events (networking and social) Somewhat unimportant	Events (networking and social) Not important at all	Events (networking and social) Not aware of this product/service
Mailing lists	Mailing lists Extremely important	Mailing lists Somewhat important	Mailing lists Neither important/nor unimportant	Mailing lists Somewhat unimportant	Mailing lists Not important at all	Mailing lists Not aware of this product/service
Free 24/7 legal advice line	Free 24/7 legal advice line Extremely important	Free 24/7 legal advice line Somewhat important	Free 24/7 legal advice line Neither important/nor unimportant	Free 24/7 legal advice line Somewhat unimportant	Free 24/7 legal advice line Not important at all	Free 24/7 legal advice line Not aware of this product/service
Political engagement	Political engagement Extremely important	Political engagement Somewhat important	Political engagement Neither important/nor unimportant	Political engagement Somewhat unimportant	Political engagement Not important at all	Political engagement Not aware of this product/service
Lobbying/campaigning	Lobbying/campaigning Extremely important	Lobbying/campaigning Somewhat important	Lobbying/campaigning Neither important/nor unimportant	Lobbying/campaigning Somewhat unimportant	Lobbying/campaigning Not important at all	Lobbying/campaigning Not aware of this product/service
Managed workspaces	Managed workspaces Extremely important	Managed workspaces Somewhat important	Managed workspaces Neither important/nor unimportant	Managed workspaces Somewhat unimportant	Managed workspaces Not important at all	Managed workspaces Not aware of this product/service
Chamber foreign currency exchange with Moneycorp	Chamber foreign currency exchange with Moneycorp Extremely important	Chamber foreign currency exchange with Moneycorp Somewhat important	Chamber foreign currency exchange with Moneycorp Neither important/nor unimportant	Chamber foreign currency exchange with Moneycorp Somewhat unimportant	Chamber foreign currency exchange with Moneycorp Not important at all	Chamber foreign currency exchange with Moneycorp Not aware of this product/service
Tender alerts	Tender alerts Extremely important	Tender alerts Somewhat important	Tender alerts Neither important/nor unimportant	Tender alerts Somewhat unimportant	Tender alerts Not important at all	Tender alerts Not aware of this product/service
Information services (including research and insight)	Information services (including research and insight) Extremely important	Information services (including research and insight) Somewhat important	Information services (including research and insight) Neither important/nor unimportant	Information services (including research and insight) Somewhat unimportant	Information services (including research and insight) Not important at all	Information services (including research and insight) Not aware of this product/service
Funding and grant information	Funding and grant information Extremely important	Funding and grant information Somewhat important	Funding and grant information Neither important/nor unimportant	Funding and grant information Somewhat unimportant	Funding and grant information Not important at all	Funding and grant information Not aware of this product/service
Business training	Business training Extremely important	Business training Somewhat important	Business training Neither important/nor unimportant	Business training Somewhat unimportant	Business training Not important at all	Business training Not aware of this product/service

Question Title

* 4. The Chamber constantly reviews the range of products and services, event themes and training courses it offers to members. Please indicate if there are any new ones that you feel the Chamber should consider for the future.

Question Title

* 5. Is there anything the Chamber can do to improve any of the products, services or events which you or your business has used in the past year?

Question Title

* 6. How do you currently keep up to date with news from the Chamber? (tick as many as appropriate) and which are your preferred methods of communication?

	Yes	Not aware of/don't receive	Preferred Method
Corporate Twitter (@EMChamberNews)	Corporate Twitter (@EMChamberNews) Yes	Corporate Twitter (@EMChamberNews) Not aware of/don't receive	Corporate Twitter (@EMChamberNews) Preferred Method
ebusiness Club/Digital Growth enewsletter	ebusiness Club/Digital Growth enewsletter Yes	ebusiness Club/Digital Growth enewsletter Not aware of/don't receive	ebusiness Club/Digital Growth enewsletter Preferred Method
Chamber website (general)	Chamber website (general) Yes	Chamber website (general) Not aware of/don't receive	Chamber website (general) Preferred Method
Local, regional and national media coverage	Local, regional and national media coverage Yes	Local, regional and national media coverage Not aware of/don't receive	Local, regional and national media coverage Preferred Method
Business Training enewsletter	Business Training enewsletter Yes	Business Training enewsletter Not aware of/don't receive	Business Training enewsletter Preferred Method
Business Network magazine	Business Network magazine Yes	Business Network magazine Not aware of/don't receive	Business Network magazine Preferred Method
Chamber News enewsletter	Chamber News enewsletter Yes	Chamber News enewsletter Not aware of/don't receive	Chamber News enewsletter Preferred Method
Members' Showcase enewsletter	Members' Showcase enewsletter Yes	Members' Showcase enewsletter Not aware of/don't receive	Members' Showcase enewsletter Preferred Method
Chamber website (news section)	Chamber website (news section) Yes	Chamber website (news section) Not aware of/don't receive	Chamber website (news section) Preferred Method
Other Chamber social media channels (including LinkedIn/Facebook)	Other Chamber social media channels (including LinkedIn/Facebook) Yes	Other Chamber social media channels (including LinkedIn/Facebook) Not aware of/don't receive	Other Chamber social media channels (including LinkedIn/Facebook) Preferred Method
Engagement with Chamber employees and/or Board directors	Engagement with Chamber employees and/or Board directors Yes	Engagement with Chamber employees and/or Board directors Not aware of/don't receive	Engagement with Chamber employees and/or Board directors Preferred Method
International Trade/EEN enewsletter	International Trade/EEN enewsletter Yes	International Trade/EEN enewsletter Not aware of/don't receive	International Trade/EEN enewsletter Preferred Method
Events enewsletter	Events enewsletter Yes	Events enewsletter Not aware of/don't receive	Events enewsletter Preferred Method
Attendance at Chamber events	Attendance at Chamber events Yes	Attendance at Chamber events Not aware of/don't receive	Attendance at Chamber events Preferred Method
Monthly Members' Briefing	Monthly Members' Briefing Yes	Monthly Members' Briefing Not aware of/don't receive	Monthly Members' Briefing Preferred Method
Chamber Apprenticeships enewsletter	Chamber Apprenticeships enewsletter Yes	Chamber Apprenticeships enewsletter Not aware of/don't receive	Chamber Apprenticeships enewsletter Preferred Method

Question Title

* 1. Overall, on a scale of one to ten, how satisfied are you with your membership of the Chamber?

Question Title

* 2. There are seven main reasons why organisations join the Chamber. Please indicate, from the list below, how important each of these are to your business.

Question Title

* 3. From the list of Chamber products/services below, could you please indicate how important these are to your business.

Question Title

* 4. The Chamber constantly reviews the range of products and services, event themes and training courses it offers to members. Please indicate if there are any new ones that you feel the Chamber should consider for the future.

Question Title

* 5. Is there anything the Chamber can do to improve any of the products, services or events which you or your business has used in the past year?

Question Title

* 6. How do you currently keep up to date with news from the Chamber? (tick as many as appropriate) and which are your preferred methods of communication?

Question Title

* 7. Which three words would you use to best describe the Chamber?