Your experience of SENDIASS in the borough

We are looking for parent/carer feedback on the SENDIAS service offered in Waltham Forest. The survey should take no more than 10 minutes to complete though it would be really helpful if you could add as much information as possible in the comments box

The surveys will be open indefinitely. We will use the information each term to feedback to borough officers

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* 1. In the last 12 months, have you used Waltham Forest SENDIASS?

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* 2. If you have not used them, what are the reasons for not using them?

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* 3. If you HAVE used SENDASS, how did you hear about them?

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* 4. If you HAVE used the service, was your initial contact with the service handled quickly and efficiently?

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* 5. Do you think the staff were well informed and knowledgeable?

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* 6. What is your overall satisfaction with the service you received?

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* 7. Was the information you received helpful?

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* 8. Did you feel more confident in dealing with the issues you had after speaking to SENDIASS?

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* 9. Have you ever used the SENDIASS website, if so how easy was it to find the information you were looking for?

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* 10. Have you heard about the training that SENDIASS provide for parents, if so did you attend any training sessions?

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* 11. Would you use SENDIASS again?

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