Skip to content
dadcheck®gold Customer Satisfaction Survey
dadcheck®gold Customer Satisfaction Survey
*
1.
How long have you been a customer of dadcheck®gold?
(Required.)
This is my first time using your service's
Less than six months
Six months to a year
1 - 2 years
3 or more years
2.
Which DNA testing service did you use or use most frequently?
Avuncular
Full-sibling
Grandparentage
Half-sibling
Immigration
Maternity
Paternity
Surrogacy
*
3.
Overall, how satisfied or dissatisfied are you with the dadcheck®gold service?
(Required.)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Please give reasoning for your answer below.
*
4.
On a scale of 0 to 10,
How likely is it that you would recommend the dadcheck®gold service to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
*
5.
Which of the following words would you use to describe our DNA testing service, dadcheck®gold? Select all that apply.
(Required.)
Reliable
High quality
Good value for money
Overpriced
Unreliable
Other (please specify)
6.
How do you rate dadcheck®gold on each of the following?
Poor
Satisfactory
Good
Excellent
How was our response rate to your enquiry?
Poor
Satisfactory
Good
Excellent
How easy was it to register your case?
Poor
Satisfactory
Good
Excellent
How did you find our customer service quality?
Poor
Satisfactory
Good
Excellent
How did you find our report clarity and quality?
Poor
Satisfactory
Good
Excellent
Any additional comments?
*
7.
Which sample collection service did you use?
(Required.)
Local clinic/hospital
dadcheck®gold organised registered sample collector
Carried out the online test to become a registered sampler
Were there any issues with your sample collection and if so, what were these issues?
8.
If you carried out the registered sampler online test, how did you find it?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Do you have any positive or negative comments about your experience with the test?
*
9.
How likely are you to use our dadcheck®gold services again?
(Required.)
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
This was a one time purchase
10.
If you have any further comments, please let us know in the comments box below.