Duff & Phelps Compliance Annual Customer Feedback Survey

Question Title

* 2. Which compliance Duff & Phelps services do you predominantly use?

Retainer services

Secondments

Ad-hoc regulatory compliance consulting

Hosted Regulatory Solution

FCA Authorisation Application for Financial Services

Toolkits, eg. MiFID II, GDPR.

Healtchecks

Other

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* 3. What was your primary reason for selecting Duff & Phelps to deliver this service / piece of work?

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* 4. How satisfied were you with the following aspects of the service provided?

	Very unsatisfied	Unsatisfied	Neutral / not applicable	Satisfied	Very satisfied
Purchase experience	Purchase experience Very unsatisfied	Purchase experience Unsatisfied	Purchase experience Neutral / not applicable	Purchase experience Satisfied	Purchase experience Very satisfied
Quality of work	Quality of work Very unsatisfied	Quality of work Unsatisfied	Quality of work Neutral / not applicable	Quality of work Satisfied	Quality of work Very satisfied
Knowledge of consultant(s)	Knowledge of consultant(s) Very unsatisfied	Knowledge of consultant(s) Unsatisfied	Knowledge of consultant(s) Neutral / not applicable	Knowledge of consultant(s) Satisfied	Knowledge of consultant(s) Very satisfied
Responsiveness	Responsiveness Very unsatisfied	Responsiveness Unsatisfied	Responsiveness Neutral / not applicable	Responsiveness Satisfied	Responsiveness Very satisfied
Value for money	Value for money Very unsatisfied	Value for money Unsatisfied	Value for money Neutral / not applicable	Value for money Satisfied	Value for money Very satisfied
Thought leadership and events	Thought leadership and events Very unsatisfied	Thought leadership and events Unsatisfied	Thought leadership and events Neutral / not applicable	Thought leadership and events Satisfied	Thought leadership and events Very satisfied
Global regulatory support	Global regulatory support Very unsatisfied	Global regulatory support Unsatisfied	Global regulatory support Neutral / not applicable	Global regulatory support Satisfied	Global regulatory support Very satisfied

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* 5. What could we do differently to improve your experience?

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* 6. How likely are you to continue using our services?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 7. How likely is it that you would recommend Duff & Phelps services to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 8. Thinking of similar services offered by other companies, how would you compare the service offered by Duff & Phelps?

Much better

Better

About the same

Worse

Much worse

Don't know

Duff & Phelps Compliance Annual Customer Feedback Survey

Duff & Phelps Annual Customer Feedback Survey

Question Title

* 1. Company name

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* 2. Which compliance Duff & Phelps services do you predominantly use?

Question Title

* 3. What was your primary reason for selecting Duff & Phelps to deliver this service / piece of work?

Question Title

* 4. How satisfied were you with the following aspects of the service provided?

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* 5. What could we do differently to improve your experience?

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* 6. How likely are you to continue using our services?

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* 7. How likely is it that you would recommend Duff & Phelps services to a friend or colleague?

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* 8. Thinking of similar services offered by other companies, how would you compare the service offered by Duff & Phelps?

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* 9. Do you have any other comments, questions, or concerns?