We have developed a draft Customer Access Strategy to help improve our customer service and make it easier for customers to access our services. We want the views of our customers on our proposals.
This questionnaire should only take about 10 minutes to complete. Some of the questions have a range of options to choose from with opportunities to give your views. Please give us your opinion by ticking the relevant boxes that apply to you.
We would like your views on our proposed customer access strategy and the areas that we have chosen to focus on in order to achieve our vision. The questions below centre on these areas such as developing digital services, how you access the internet and how you would like us to improve your experience when using our services in the future.