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Dealing with Difficult Situations with Volunteers, Weds 25 October 2023, 10.30am - 1pm

Training for Volunteer Managers: Dealing with Difficult Situations with Volunteers
Wednesday 25th October 2023, 10.30am to 1pm, FREE session on Zoom

Do you sometimes have to handle tricky or uncomfortable situations with your volunteers? Do you want to prevent or deal with problems more effectively? 
Whether your organisation has an established volunteer programme or is starting up, this training is for you.
This practical training will cover:

• Identifying common problem areas and considering underlying causes
• How to prevent problems, including what policies and procedures to put in place
• Practical approaches to dealing assertively with problems when they do happen, including effective use of supervision sessions
• Preparing for and having difficult conversations
• Making decisions about when/whether/how to ask a volunteer to leave

This session is suitable for experienced Volunteer Managers as well as those who are new to managing volunteers. 

Priority will be given to voluntary sector organisations with a base/office in Tower Hamlets, or that have services aimed at Tower Hamlets residents.

*Cost:
·       The session is FREE to voluntary sector and public sector organisations with a base/office in Tower Hamlets, or that have services specifically aimed at Tower Hamlets residents.  However, there is a non-attendance charge of £50 and this charge will be invoiced to your organisation if you do not attend without giving 48 hours’ notice. There is no charge incurred if bookings are cancelled at least 48 hours prior to the start of the session.
·       For any organisation without a base or services in Tower Hamlets, or private sector/commercial organisations, the session costs £50 per person.   The fee is non-refundable, unless you give 48 hours’ notice of cancellation. 
  
Please email evelyn@vcth.org.uk if you have any questions.

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* 1. Please complete the relevant spaces below.

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* 2. Does your organisation have a base / office / centre in Tower Hamlets borough? Note: if you've answered 'yes', please provide the Tower Hamlets postcode in the 'yes' box below. 

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* 3. Does your organisation have services aimed specifically at Tower Hamlets residents?

If you do not have a base/office in Tower Hamlets, then please provide details of your services aimed at Tower Hamlets residents in the 'yes' box below.

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* 4. Which of the following is your organisation?

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* 5. Do you have any access requirements?

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* 6. NON ATTENDANCE FEE: I understand that there is a non-attendance charge of £50 and this charge will be invoiced to my organisation if I do not attend without giving 48 hours’ notice. There is no charge incurred if bookings are cancelled at least 48 hours prior to the start of the course.

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